Host

Found in: Talent US C2 - 2 weeks ago

Agoura Hills, United States Sunrose California Eatery Full time
Here at Sunrose, you will find an atmosphere driven by teamwork, support, and our community. We are looking for motivated, hospitable, caring and professional crew members who are willing to adhere to standards and provide our guests with exceptional quality.
Sunrose stands for creating a safe environment of respect and support for guests AND crew. We are a team, and together we can accomplish the extraordinary. 
If you feel this philosophy is what you are looking for in a workplace, you are at the right door We are excited to receive your application and, more importantly, get to know you  
Blooming Soon 

Weekend, Evening, and some Weekday availability required. 
 
 Your responsibilities as a Host include but are not limited to: 

Welcome and greet guests upon arrival, ensuring a friendly and inviting atmosphere from the moment they enter the restaurant: 
  • Offer a warm and genuine greeting to all guests, making them feel welcome and valued. 
  • Provide a positive first impression by maintaining a professional and friendly demeanor. 
  • Engage in friendly conversation and show genuine interest in guests' needs and preferences. 
  • Assist guests with any immediate inquiries or requests upon arrival. 
Manage the waitlist efficiently, providing accurate wait times and seating guests promptly: 
  • Maintain a well-organized waitlist, accurately recording guest names, party sizes, and contact information. 
  • Estimate wait times based on current restaurant occupancy and reservation status. 
  • Communicate estimated wait times clearly and accurately to guests, managing expectations. 
  • Regularly update guests on waitlist status and notify them promptly when their table is ready. 
Maintain knowledge of the restaurant layout, table availability, and special requests to optimize seating arrangements: 
  • Familiarize yourself with the restaurant's layout, including different seating sections and table configurations. 
  • Stay informed about table availability, reserved tables, and any special arrangements or requests. 
  • Optimize seating arrangements to accommodate guest preferences, large parties, and special needs. 
  • Balance seating assignments to ensure fair distribution among servers and optimize service efficiency. 
Coordinate with the server team to ensure a smooth flow of seating and service: 
  • Communicate effectively with servers to coordinate seating assignments and table turnovers. 
  • Notify servers promptly when their assigned tables are ready for seating. 
  • Collaborate with the server team to prioritize seating and accommodate any special requests or requirements. 
  • Facilitate communication between guests and servers to ensure a seamless dining experience. 
Assist in answering phone calls and taking reservations, providing helpful information to guests: 
  • Answer incoming calls promptly and professionally, providing information about the restaurant and its services. 
  • Take reservations accurately, recording guest details, party sizes, preferred dining times, and any special requests. 
  • Provide helpful recommendations and answer questions about the menu, dietary options, and restaurant policies. 
  • Efficiently manage reservation bookings, cancellations, and modifications in the reservation system. 
Create a warm and inviting atmosphere for guests as they enter the restaurant: 
  • Maintain a clean and organized entrance area, including the reception desk, waiting area, and coat check. 
  • Ensure that the entrance area is well lit, properly decorated, and reflects the ambiance of the restaurant. 
  • Pay attention to details such as lighting, music, and overall cleanliness to create a welcoming atmosphere. 
  • Help with seating, coats, and any immediate needs upon guests' arrival. 
Communicate any special requests or guest preferences to the appropriate staff members: 
  • Act as a liaison between guests and the restaurant staff, effectively conveying guest preferences and requests. 
  • Relay any dietary restrictions, allergies, or special occasions to the servers or kitchen staff. 
  • Share essential information about guests' preferences, such as seating preferences or preferred servers. 
  • Ensure effective communication between guests and staff to enhance the overall dining experience. 

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