Field Manager

2 weeks ago

Savannah, United States American Homes 4 Rent Full time
  The Field Manager is responsible for overseeing the administration, supervision, training, and quality control of Field Technicians in their assigned area. The position is responsible for performance of the Field Technicians that carry out a wide variety of duties including scoping homes, performing turns, ordering, and confirming third party vendor work and conducting maintenance repairs, troubleshooting, and installation at AMH properties. Helps to preserve the functionality and condition of the homes while maintaining a clean and safe work environment and providing excellent customer service.   Responsibilities:
  • Performs oversight of assigned team. Provides coaching, performance, feedback, and training that supports continuous improvement of previously delivered objectives, goals and policies and procedures.
  • Oversees the tenant move-out process, ensuring that the property inventory meets Company standards as part of the Tenant Turn process. Oversight includes physical move-out and exchange of keys, property condition reports, work scope and turn cost estimates in order to assist with security deposit reconciliation. Conducts move in and out orientation process including assignment of Field Technician staff to note condition of property and arranges for any work to be done as identified during move in inspection.
  • Inspects work-in-progress, ensuring that the Field Technicians conforms to specifications and adheres to Company standards. Drives Field Personnel to finish projects by ensuring that all punch list items are completed within company timeframe expectations. Ensures that all work performed is consistent with Company standards, inspects for completion and takes corrective action as necessary.
  • Report status updated or issues with properties and associated costs in both CRM and Yardi databases. Provides frequent status updates to District, Regional and Divisional Managers.
  • Updates and completes mobile work orders received from the Maintenance Scheduler; completes all work orders within the given timeframe to ensure tenant satisfaction.
  • Fields emergency service calls when on call.
  • Performs minimal self-work at properties utilizing appropriate tools and ladder in accordance to established processes, guidelines and property/occupancy inspection and eviction lockouts as needed.
Requirements:
  • High school diploma or GED required.
  • Associate degree or technical training certification desired.
  • Universal EPA Certification or HVAC Type II Certification required in applicable states.
  • HVAC experience required.
  • Valid driver's license required.
  • Supervisory/lead experience preferred.
  • Residential/Property maintenance or related experience required.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook) required.
  • Experience using an Apple iPad preferred.
  • Experience with Yardi desired.
  • Demonstrated knowledge of occupational hazards and safety methods (OSHA) required.
  • Excellent verbal and written communication, time management and problem-solving skills.
  • Basic hand tools/Power tools experience required.

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