Technical Analyst II, Information Technology, Dell Medical School
4 weeks ago
Job Details
: General Notes
Must be able to work demanding hours when required. Includes nights, weekends and holidays. Must be available for 24x7 support as assigned. Hours will be discussed during interview.
Purpose
Under direct supervision of the IT Operations Manager, responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet Dell Medical School business requirements. The Technical Analyst II supports Dell Medical School equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel.The Technical Analyst II adheres to and supports Dell Medical School policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT equipment, A/V equipment and supported software within the clinical, education, research and faculty/staff workspaces.
Responsibilities
Provides advanced desktop support and technical assistance using strong interpersonal and customer service skills for medical providers, faculty, and staff by answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool.
Installs, troubleshoot/repair hardware and software per ITS standards and guidelines, including but not limited to standard applications, drivers, terminals, computers, printers, cabling, AV components and related software products.
Analyzes and provides hands-on support for moderate to advanced inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areasas needed.
Analyzes and provides hands-on support for requested clinical software and hardware managed by the Customer Success Team. Determines appropriate technical area or vendor in collaboration with Clinical Engineers to resolve issues.
Effectively works with customers, Service Desk and Technical Services personnel.
Forms productive relationships with internal customers by listening, clarifying, and responding effectively.
Maintains documentation for each incident or request, and escalates complex problems to the next level of support. Logs and tracks incidents/request via Service Now.
Performs preventative maintenance.
Aids and trains users on school technology.
Coordinates front line support of Audio/Visual equipment including video conferencing, video capturing and other technologies. Identifies and documents faults and failures within complex Audio/Visual systems.
Mentors junior staff and works to develop the collective team towards more mature processes and technology discipline.
Recommends process changes that improve the implementation, maintenance and support of ITS desktop equipment and software.
Administers and monitors the performance of assigned discipline technologies, performing required maintenance and upgrades as appropriate.
Successfully troubleshoots advanced applications problems independently.
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
Other duties as required to meet organizational goals and objectives.
Other related duties as assigned.
Required Qualifications
High School Diploma/GED and 2 years of relevant experience or an Associate’s Degree in a CS related field and one year of experience. Basic certification in A+ and Microsoft Products. Working technical knowledge of network protocols, operating systems, and standards.
Preferred Qualifications
CompTIA A+ and Network+ certifications. Apple Certified Support Professional. Bachelor's Degree in either Computer Science, Information Systems or a healthcare related field.
Salary
$52,000 + depending on qualifications
Working Conditions
May work in all weather conditions.
May work around standard office conditions.
May work around chemicals.
May work around electrical and mechanical hazards.
Repetitive use of a keyboard at a workstation.
Use of manual dexterity.
Climbing of stairs.
Climbing of ladders.
Lifting and moving.
Occasional weekend, overtime and evening work to meet deadlines.
Occasional interstate, intrastate and international travel.
Field work as necessary.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
----
Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
----
-
Austin, United States University of Texas at Austin Full timeJob Posting Title: Technical Analyst II, Information Technology, Dell Medical School ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details:...
-
Austin, United States University of Texas at Austin Full timeJob Posting Title: Technical Analyst II, Information Technology, Dell Medical School ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details:...
-
Austin, United States University of Texas at Austin Full timeContribute to maintaining and improving the Dell Medical School Cyber Security Governance, Risk, and Compliance program and further mature the Dell Medical Schools Risk and Governance capabilities. Work closely with various cybersecurity teams to track the effectiveness of security controls, map threats to controls, and properly prioritize the implementation...
-
Austin, United States University of Texas at Austin Full timeResponsible for the design, build, configuration, testing, and maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput. Serve as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project...
-
Clinical Faculty
2 months ago
Austin, Texas, United States Dell Medical School Full timeClinical Faculty - Division of Gastroenterology and Hepatology Dell Medical School, University of Texas at AustinDescription: As part of The University of Texas at Austin, one of the nation's leading researchuniversities, the Dell Medical School will pursue innovation in the re-design of healthcare delivery, excellence in healthcare research, and programs in...
-
Clinical Faculty
1 week ago
Austin, Texas, United States Dell Medical School Full timeClinical Faculty - Division of Gastroenterology and Hepatology Dell Medical School, University of Texas at AustinDescription: As part of The University of Texas at Austin, one of the nation's leading researchuniversities, the Dell Medical School will pursue innovation in the re-design of healthcare delivery, excellence in healthcare research, and programs in...
-
Austin, United States The University of Texas at Austin Full timeJob Details : General Notes Not a limited term position. Purpose The Epic Application Analyst will serve as the subject matter expert and technical contact for their focus application areas.In addition, they are responsible for taking the lead inprimary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. They...
-
Austin, United States The University of Texas at Austin Full timeJob Details : General Notes Not a limited term position. Purpose The Epic Application Analyst will serve as the subject matter expert and technical contact for their focus application areas.In addition, they are responsible for taking the lead inprimary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. They...
-
Clinical Faculty
2 months ago
Austin, TX, United States Dell Medical School Full timeClinical Faculty - Division of Gastroenterology and Hepatology Dell Medical School, University of Texas at Austin Description: As part of The University of Texas at Austin, one of the nation’s leading research universities, the Dell Medical School will pursue innovation in the re-design of healthcare delivery, excellence in healthcare research, and...
-
Gastroenterology Academic Faculty
2 months ago
Austin, TX, United States Dell Medical School Full timeClinical Faculty - Division of Gastroenterology and Hepatology Dell Medical School, University of Texas at Austin As part of The University of Texas at Austin, one of the nation’s leading research universities, the Dell Medical School will pursue innovation in the re-design of healthcare delivery, excellence in healthcare research, and programs in...
-
Austin, United States The University of Texas at Austin Full timeJob Posting Title: Data Visualization Analyst, Dell Medical School ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Dec 31, 2024 ---- Location: AUSTIN, TX ---- Job Details: General...
-
Data Visualization Analyst, Dell Medical School
2 weeks ago
Austin, United States The University of Texas at Austin Full timeJob Posting Title: Data Visualization Analyst, Dell Medical School ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Dec 31, 2024 ---- Location: AUSTIN, TX ---- Job Details: ...
-
Austin, United States The University of Texas at Austin Full timeJob Posting Title: Data Visualization Analyst, Dell Medical School ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Dec 31, 2024 ---- Location: AUSTIN, TX ---- Job Details: ...
-
Austin, United States The University of Texas at Austin Full timeJob Details : General Notes Not a limited term position. Purpose The Epic Application Analyst will serve as the subject matter expert and technical contact for their focus application areas. In addition, they are responsible for taking the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. They...
-
Austin, United States The University of Texas at Austin Full timeJob Details : General Notes Not a limited term position. Purpose The Epic Application Analyst will serve as the subject matter expert and technical contact for their focus application areas. In addition, they are responsible for taking the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. They...
-
Principal Product Manager
4 days ago
Austin, United States Dell Full timeTo drive innovation in product development at Dell Technologies, we need forward-thinking people on our IT Product Management team. As part of this team, we run extensive product discovery to identify the right user problems to solve, discover product and solution strategies, and to propose, align, and deliver to outcome based product roadmaps. Join us to...
-
Enterprise Business Architect
7 days ago
Austin, United States Dell Full timeAt Dell Technologies, we need strong leaders on our IT Program Management team to drive IT project, program and portfolio activity across all IT and business segments. As part of this team, you will manage resources to make sure projects are completed on time, on budget and up to our high-quality standards. Join us to do the best work of your career and...
-
Product Management Consultant
7 days ago
Austin, United States Dell Full timeTo drive innovation in product development at Dell Technologies, we need forward-thinking people on our IT Product Management team. As part of this team, we run extensive product discovery to identify the right user problems to solve, discover product and solution strategies, and to propose, align, and deliver to outcome based product roadmaps. Join us to...
-
Principal Electrical Engineer
3 weeks ago
Austin, United States Dell Full timePrincipal Electrical Engineer Our Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for a changing world. We...
-
Austin, United States University of Texas at Austin Full timeJob Posting Title: Business Analyst, Department of Neurology, Dell Medical School * --- Hiring Department: Department of Neurology * --- Position Open To: All Applicants * --- Weekly Scheduled Hours: 40 * --- FLSA Status: Exempt * --- Earliest Start Date: Mar 01, 2024 * --- Position Duration: Expected to Continue * --- Location: UT MAIN...
