Endpoint Operations Tech II

3 weeks ago

Phoenix, United States Phoenix Children’s Full time

Position Summary

The Endpoint Operations Technician II is responsible for providing timely customer support to IT related issues with hardware, software, and other accessories or devices owned by Phoenix Childrens Hospital or contracted vendors. This individual displays an advanced level of Information Technology knowledge and troubleshooting skills necessary to provide outstanding customer support. This individual will be responsible for identifying problems as they occur and work with colleagues and other teams within the department to implement resolutions. This individual will perform project related work and provide support for enterprise projects. This individual is expected to maintain excellent documentation relating to incident management and knowledge management.

Position Duties

Provides IT customer support Works incident queue based on incident priority and escalations to meet internal service level agreementsContacts the customer to address needs and expectations through effective communication and collaboration with respect and professionalismRegularly communicates and documents status updates on incidents and projectsOccasionally operates a company vehicle or personal vehicle to transport IT materials and provide support at off-site or satellite locationsAssists with Help Desk functions in a relief/high volume capacity as needed Performs endpoint support Works independently and shows initiative in resolving complex support issues and requests; escalates issues as required to more senior members of the team and leadership to ensure timely resolutionWorks with colleagues and IT Department teams to troubleshoot and resolve endpoint issuesPerforms routine testing of new hardware and software deployments prior to adoption in production environmentPerforms quality assurance checks on all hardware and software prior to deployment Completes tasks and assignments for Enterprise and IT related projects as well as participation in project meetingsTakes a lead role for lower complexity projectsProvides support and mentoring for level one techniciansMaintains a neat and organized workspace to prevent loss of assets and insure safety in the workplaceStays current with trends in Information Technology, personal computing, and health care technology solutions Participates in developing and maintaining documentation in a knowledge base Responsible for creating and updating documentation for training, process improvements, and knowledge base articles.Works in coordination with team mates and leadership to identify areas that require training and documentationParticipates in scheduled training, and shows initiative in expanding knowledge of processes and newly implemented solutionsActively maintains knowledge of processes and procedures related to job duties IT supplies and asset life cycle management Identifies when supplies and assets begin to run low and escalates appropriatelyReplaces aging assets that need to be rotated out of the environmentDocuments when assets are introduced into the environment and when assets are retired from the environmentLeverages warranty coverage and/or repairs assets to repurpose back into inventory Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable

  • MacOS Endpoint Engineer

    1 week ago

    Phoenix, United States Diverse Lynx Full time

    Job profile : End point Engineer Job Location : Atlanta,GA Job Description MacOS endpoint engineer • Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology (MAC) • Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plus...

  • Polysomnographic Tech Ii

    4 weeks ago

    Phoenix, United States Phoenix Children's Hospital Full time

    The Polysomnographic (PSG)/Sleep Technologist II has passed examination by the Board of Registered Polysomnographic Technologists (BRPT) and proven competence to obtain credentials in polysomnography/sleep technology (RPSGT). The PSG/Sleep Technologist II provides findings, results, and a descriptive analysis according to facility policy and procedures. The...

  • Medical Lab Tech Ii Ft Nights

    4 weeks ago

    Phoenix, United States Abrazo Central Hospital Full time

    **_Welcome to Abrazo Health Network, where making a real difference in people's lives is at the heart of everything we do. Beyond just medical treatments, we believe in the power of genuine relationships and heartfelt compassion. It's what sets us apart and makes us truly special._** **_ When you join our team, you're not just stepping into a job - you're...

  • Pharmacy Tech Ii Prn Rotating

    4 weeks ago

    Phoenix, United States Abrazo Scottsdale Campus Full time

    **_Welcome to Abrazo Health Network, where making a real difference in people's lives is at the heart of everything we do. Beyond just medical treatments, we believe in the power of genuine relationships and heartfelt compassion. It's what sets us apart and makes us truly special._** **_ When you join our team, you're not just stepping into a job - you're...

  • Pharmacy Tech Ii Ft Rotating

    1 month ago

    Phoenix, United States Abrazo Central Hospital Full time

    **_Welcome to Abrazo Health Network, where making a real difference in people's lives is at the heart of everything we do. Beyond just medical treatments, we believe in the power of genuine relationships and heartfelt compassion. It's what sets us apart and makes us truly special._** **_ When you join our team, you're not just stepping into a job - you're...

  • Surgical Tech II

    17 hours ago

    Phoenix, United States Maricopa Integrated Health System Full time

    Under minimal direction of the Nurse Manager, this position plans for and scrubs diverse surgical operations; anticipates needs of surgeons; assembles specialized OR equipment i.e. surgical drills; maintains an aseptic environment; and provides for patient safety. Cares for the instruments/equipment used. Operates simple and complex surgical equipment....

  • Surgical Tech II

    1 day ago

    Phoenix, United States Maricopa Integrated Health System Full time

    This position is eligible for a sign-on bonus of $10,000. Terms and conditions apply.# # Under minimal direction of the Nurse Manager, this position plans for and scrubs diverse surgical operations; anticipates needs of surgeons; assembles specialized OR equipment i.e. surgical drills; maintains an aseptic environment; and provides for patient safety. Cares...

  • Programmer II

    1 week ago

    Phoenix, United States Tech Providers Full time

    Programmer II Phoenix, AZ ( 100% Onsite) 6-12 Months ContractPosition Description: The Solutions Support Engineer is responsible for providing exceptional support and resolving technical issues related to various platforms including Microsoft SharePoint Online Content Management Systems (CMS) and the Microsoft Power Platform. Support responsibilities would...

  • Surgical Tech II

    7 hours ago

    Phoenix, United States Maricopa Integrated Health System Full time

    This position is eligible for a sign-on bonus of $10,000. Terms and conditions apply.# # Under minimal direction of the Nurse Manager, this position plans for and scrubs diverse surgical operations; anticipates needs of surgeons; assembles specialized OR equipment i.e. surgical drills; maintains an aseptic environment; and provides for patient safety. Cares...

  • Low Voltage Tech

    3 weeks ago

    Phoenix, United States IES Communications, LLC Full time

    The Communications Technician II must possess the ability to perform the technical responsibilities of a Cable Installer and function as a lead member of a technical team. The Technician II will coordinate small groups of installers in the performanc Technician, Communications, Low Voltage, Tech, Technical, High School, Construction, Healthcare

  • Field Service/Start-Up Engineer II

    1 day ago

    Phoenix, United States US Tech Solutions Full time

    Duration: 12 Months ContractResponsibilities:· Performs on-site service and repair of semiconductor processing equipment.· Troubleshoots equipment problems.· Maintains records and reports as required.· Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.· Orders and installs parts.· Responds...

  • Field Service/Start-Up Engineer II

    11 hours ago

    Phoenix, United States US Tech Solutions Full time

    Duration: 12 Months ContractResponsibilities:· Performs on-site service and repair of semiconductor processing equipment.· Troubleshoots equipment problems.· Maintains records and reports as required.· Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.· Orders and installs parts.· Responds...

  • Field Service/Start-Up Engineer II

    22 hours ago

    Phoenix, United States US Tech Solutions Full time

    Duration: 12 Months ContractResponsibilities:· Performs on-site service and repair of semiconductor processing equipment.· Troubleshoots equipment problems.· Maintains records and reports as required.· Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.· Orders and installs parts.· Responds...

  • Field Service/Start-Up Engineer II

    4 weeks ago

    phoenix, United States US Tech Solutions Full time

    Job Title: Field Service/Start-Up Engineer IILocation: Phoenix AZ 85085Duration: 12 Months ContractDetails:Description:Responsibilities: Performs on-site service and repair of semiconductor....

  • Client Agency Specialist

    2 weeks ago

    Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...

  • Client Agency Specialist

    3 weeks ago

    Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...

  • Client Agency Specialist

    3 weeks ago

    Phoenix, United States US Tech Solutions Full time

    Job title: Client Agency Specialist I (Tier II) Location: Phoenix, AZDuration: 05 Months (Possible extension/Hire)Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing Maintenace, and support of clients' accounts for both H&B and COBRA. Maintains a knowledge of the products and...

  • Sterile Processing Tech Ii

    6 days ago

    Phoenix, United States HonorHealth Full time

    Overview: **$2,000 - $7,500 New Hire **Sign On Bonus **Available! (Level determined by experience) **Various Hours Available** **$7,500 New Hire Sign-On Bonus with previous CSPD work experience and CSPD certification.** **Tech I 10 months experience as Sterile Processing Tech** **Tech III 2 years of experience as a CSPD Tech with current...

  • Remote Cyber Security Analyst

    1 week ago

    Phoenix, United States Motion Recruitment Full time

    A managed security service provider is currently seeking a highly skilled Cyber Security Analyst to join their ranks. This role is integral to the organization's commitment to providing top-tier Managed Detection & Response services directly to clients. The selected candidate will be leveraging the company's proprietary Network Detection and Response (NDR)...

  • Service Technician II

    21 hours ago

    Phoenix, United States TDIndustries, Ltd. Full time

    Job Summary Our Commercial Service HVAC Tech II performs inspections, testing, repairs, servicing, and planned maintenance of HVAC Systems. Company Overview Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to...