ServiceNow CSM Architect

Technical/Functional Skills

ServiceNow CSM

ServiceNow ITSM

Experience Required

> 8 years

Roles & Responsibilities

·Serve as primary technical point-of-contact for projects.

·Act as key interface between the development team and the customer

·Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow CSM implementation best practices.

·Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.

·Collaborate with Business Functional team members to write/estimate stories.

·Oversee developers’ work, and own overall quality and delivery of development.

·Capable of executing hands-on development for stories that cannot be delegated.

·Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.

·Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges.

·Provi