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General Manager

4 months ago

Kansas City, United States IHOP Full time

The Multi-Unit Manager-oversees several restaurants, working with individual store managers to set performance goals.

  • Ensuring restaurant managers maintain acceptable staffing levels in all departments to build sales and improve profitability.
  • Ensuring restaurant managers are hiring and retaining team members to
  • help improve productivity and quality of the guest experience.
  • Drive performance and sales levels improvements for all restaurants.
  • Establish budgets for all restaurants in alignment with region and company goals.
  • Producing and maintaining an effective and measurable succession plan
  • for all levels within their area, including management, key hourly team
  • members and shift leaders.
  • Teaching, coaching, leading and developing General Managers and the entire restaurant management team.
  • Ensuring new company initiatives are supported and communicated clearly to all managers and team members.
  • Ensuring that the strictest standards of sanitation, food safety and
  • cleanliness are practiced in every restaurant, by ever team member on a
  • daily basis.
  • Ensuring all Limited Time Offers, drink specials, menu and procedure
  • changes are rolled out in a clear, precise and effective manner.
  • Promoting and protecting O’Charley’s Brand Absolutes.
  • Ensure market is showing continuous improvement in driving performance and utilizing performance management skills.
  • Diagnose and help troubleshoot business opportunities
  • Develop recognition programs, utilize your promotional skills on market-wide sales initiatives, and work to improve efficiency and the restaurants' bottom line profits

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.