Air Concierge

Position Summary

Responsible for managing and selling primarily international air itineraries.

Responsibilities and Accountabilities

Work closely with Travel Consultants, Travel Agents, and direct guests for coordination of air itineraries via SABRE reservation system and ensure that air is in agreement with the land itinerary. Effectively master working knowledge of multiple airline contracts; and communicate with department manager regarding any contractual changes and updates that need to be made. Collect payment from Travel Agents/guests and issue airline tickets by required ticketing dates ensuring timely release of tickets to Travel Consultants for distribution in Final DocumentsMaintain all files and communicate schedule changes and fare increases/decreases to Travel Consultants, Travel Agent, and/or direct guests in a timely manner. Adjust air itineraries as required.Maintain accurate and up-to-date air itineraries in Travel StudioAssist with AKUSA and Group employee business travel, including journalist and specialty groups as needed.Prepare necessary ticket refunds and exchanges for weekly IAR reporting, and submit refund requests to the appropriate airlineAdvise airlines of all special service requests such as wheelchair assistance, special meals, special seating, and related preferencesMaintain a professional and courteous alliance with airline representatives.Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained.Provide backup for other team members as required.Emergency Duty 24/7 phone coverage is required on a weekly rotating basis.Participate in cross-training on an ongoing basis.Complete special projects or reports as assigned.Perform all tasks in a timely, effective, and professional manner in accordance with company policy and protocol.

Skills and Abilities 

Must be able to read/write/speak English.Proficient in basic computer operationsAbility to operate office telephone system.Excellent written and verbal communication skillsStrong analytical and problem-solving skillsAbility to sit for extended periods of time.Strong mathematic aptitudeExcellent organizational skills with demonstrated initiative and ability to perform multiple tasks simultaneously.Detail-oriented with excellent organizational skills and ability to multitask.Perform well under pressure and meet required deadlines.Interact with employees at all levels within the organization.Must be able to easily adapt to new and changing procedures.Must exhibit a proven ability to learn and efficiently use a proprietary computer software system.Good geographic, destination, cultural, and world affairs knowledgeAbility to work in a team environment.Familiarization with visas and other international travel documentation

 Education and Experience

1-5 years of appropriate industry experience required.High School diploma required.Proficient in airline computer systems - Sabre or Amadeus preferred.Extensive knowledge of international published and wholesale fare rules, fare breakdowns, pricing records, and general international and domestic ticketing.

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