Automotive Service Adviser
3 weeks ago
ODE AUTO REPAIR & TIRE is a leading automotive repair and maintenance service center dedicated to providing exceptional customer service and high-quality workmanship. We are currently seeking an experienced Automotive Service Adviser to join our team. As an Automotive Service Adviser, you will play a crucial role in establishing strong customer relationships and ensuring their automotive needs are met efficiently and effectively.
Responsibilities
- Provide exceptional customer service by greeting customers, listening to their needs, and addressing any concerns or questions they may have
- Assist customers in scheduling appointments for automotive services, ensuring efficient turnaround times
- Conduct thorough vehicle inspections and accurately diagnose automotive issues
- Explain repairs needed to customers in a clear and concise manner, including cost estimates, timelines, and available options
- Create detailed work orders, including parts and labor information, for technicians to follow
- Monitor the progress of automotive repairs and communicate updates to customers in a timely manner
- Answer phone calls, respond to inquiries, and provide information about services offered
Requirements
- Previous experience as an Automotive Service Adviser or related role
- Strong knowledge of automotive systems and repair procedures
- Excellent communication and customer service skills
- Ability to multitask and prioritize workload in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in computer software and systems used in automotive service centers
- High school diploma or equivalent; post-secondary education in automotive technology is a plus
Benefits
$800-$900 per week to start
Bonus's
Paid Training
& More
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