Assistant Restaurant Manager

4 weeks ago

Tyler, United States Dunkin' Full time

We are look for Assistant Restaurant Managers to help lead our Dunkin' team


The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Benefits:

  • Competitive Pay
  • Ability to Grow into Higher level position
  • Fun working enviornment
  • Bonus Plan to make more
  • Ability to participate in our Health plan
  • Vacation/Sick hours or PTO

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

• Sets, prioritizes and maintains focus on important activities

• Reads and interprets reports to establish goals and deliver results

• Seeks ideas and best practices from other individuals

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems

• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

• Encourages collaboration and teamwork

• Leads others; negotiates and takes effective action


Building Effective Teams:

• Identifies and communicates team goals

• Monitors progress, measures results and holds others

• Creates strong morale and engagement within the team

• Accepts responsibilities for personal and team commitments

• Recognizes and rewards employee’s strengths, accomplishments and development

• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Skills and Qualifications:

  • Restaurant, retail, or supervisory experience
  • At least 18 years of age (where applicable)
  • Basic writing skills  
  • Ability to work 35-50 hrs per work

Responsibilities:

Team Environment:

  • Assist to train employees
  • Communicate job expectations to employees
  • Hold team members accountable for their behavior and performance, addressing concerns promptly
  • Support the development of team members 

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant
  • Ensure Speed targets achieved with proper team deployment and sense of urgency
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
  • Ensure Brand standards, recipes and systems are executed
  • Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

 Profitability:

  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Drive sales goals and track results
  • Minimize waste and fill out log checklists

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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