Member Services Representative

2 weeks ago

Windham, United States Planet Fitness - BiddefordWindham ME Full time
Benefits:
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources


Are you interested in fitness and wellness?
Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today

Job Summary


Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

 

Reports To 


Club Manager and Assistant Club Manager

 

Essential Duties and Responsibilities


Customer Service/Front Desk Activities


  • Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
  • Adhere to policies and procedures outlined in the employee handbook.
  • Exceed the minimum required daily statistics.
  • Assess and assist in emergency medical situations as per training.
  • Uphold rules and policies in the facility.
  • Provide backup support for any employee who is absent.
  • Uphold integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability.
  • Communicate between staff members any changes or information that is pertinent to their positions.
Member Accounts


  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Check members into fitness classes daily using Datatrak systems.
  • Create new memberships and guest accounts for members.
  • Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance


  • Keep the front desk area and lobby clean and orderly.
  • Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds.
  • Clean restroom and wet area and keep stocked.
  • Complete daily and weekly cleaning responsibilities.
  • Complete walkthroughs of club every 20 minutes.
Miscellaneous


  • Track Key Performance Indicators such as guest counts, cancels, info calls
  • Assist with inventory counts.
  • Uphold the positive, energetic, upbeat culture of Planet Fitness.
  • Be a brand ambassador by leading a judgement free lifestyle.
  • Be aware of all marketing efforts including enrollment rates.
 

Qualifications/Skills


  • Positive friendly attitude
  • Must be 18 years of age or older
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Positive leadership and diplomacy
  • Problem solving
  • Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
 

Physical Demands


  • Visible continuous activity during shift
  • Continual talking in person or on the phone to members during shift
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling and crouching during shift
  • Frequent cleaning of equipment and facilities


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Service Representative

    2 months ago

    Windham, United States TDECU Full time

    + deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in lobby and drive up environments. Supports other teams as work volume indicates. Balances all instruments including cash, check negotiation, and transaction posting daily. + Problem Resolution: Owns Member issues through resolution. Troubleshoots and...

  • Member Services Representative

    2 weeks ago

    Windham, United States Planet Fitness - BiddefordWindham ME Full time

    **Benefits**: - Employee discounts - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Training & development - Wellness resources ***Are you interested in fitness and wellness?**: Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests,...

  • Member Services Representative Mid Morning

    1 week ago

    Windham, United States Planet Fitness Full time

    Benefits: Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Wellness resources Are you interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional...

  • Member Services Representative

    6 days ago

    Windham, United States Planet Fitness Full time

    Benefits: Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Wellness resources Are you interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional...

  • Member Services Representative

    2 weeks ago

    Windham Center, United States Planet Fitness - BiddefordWindham ME Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentWellness resourcesAre you interested in fitness and wellness?Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests,...

  • Customer Service Representative

    4 weeks ago

    Windham, United States Planet Fitness - BiddefordWindham ME Full time

    **Customer Service Representative - Full Time Closing** **Interested in fitness and wellness?** Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat...

  • Customer Service Representative

    2 weeks ago

    Windham, United States Planet Fitness - BiddefordWindham ME Full time

    **Customer Service Representative - Full Time Closing** **Interested in fitness and wellness?** Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat...

  • Customer Service Representative @doggy Daycare

    6 days ago

    Windham, United States Play All Day Doggy Daycare-Windham Full time

    Play All Day offers exceptional dog daycare and safe and secure hoteling for furry family members of humans. The Client Service Representative serves as the face of Play All Day. We are seeking friendly, organized and enthusiastic individuals to join our team as Customer Service Representatives at our bustling Exeter location. As the first point...

  • Customer Service Representative

    4 weeks ago

    Windham, United States Planet Fitness - BiddefordWindham ME Full time

    Customer Service Representative- Full Time Closing Interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude...

  • Customer Service Representative

    3 weeks ago

    Windham, United States Planet Fitness - BiddefordWindham ME Full time

    Customer Service Representative- Full Time Closing Interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude...

  • Customer Service Representative

    4 weeks ago

    Windham, United States Planet Fitness Full time

    Customer Service Representative- Full Time Closing Interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude...

  • Customer Service Representative

    4 weeks ago

    Windham, United States Planet Fitness Full time

    Customer Service Representative- Full Time ClosingInterested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is...

  • Customer Service Representative

    3 weeks ago

    Windham, United States Planet Fitness Full time

    Customer Service Representative- Full Time Closing Interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude...

  • Customer Service Representative

    3 weeks ago

    Windham, United States Planet Fitness Full time

    Customer Service Representative- Full Time ClosingInterested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is...

  • Patient Service Representative, Windham Primary Care

    3 weeks ago

    Windham, United States MaineHealth Full time

    **Position Summary** The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality...

  • Patient Service Representative

    22 hours ago

    Windham, United States Spectrum Healthcare Partners Full time

    Spectrum Orthopaedics was recently named the winner of the Best of the 207 Orthopaedics award! Company Overview Spectrum Healthcare Partners is Maine’s largest multi-specialty, physician-owned and directed professional organization and is comprised of over 200 physicians practicing in the areas of anesthesiology, orthopedics, pain management, pathology,...

  • Patient Service Representative

    3 weeks ago

    Windham, United States MaineHealth Full time

    Summary $3,000 Sign on Bonus! *Current Maine Health Employees not eligible - must be separated from MH for at least 6 months* *** Come September, 2024, this position will transition to full time, 40 hours. Please only apply if you are willing to transition *** Position Summary The patient service representative (PSR) will greet...

  • Patient Service Representative

    4 weeks ago

    Windham, United States MaineHealth Full time

    Summary $3,000 Sign on Bonus! *Current Maine Health Employees not eligible - must be separated from MH for at least 6 months* *** Come September, 2024, this position will transition to full time, 40 hours. Please only apply if you are willing to transition *** Position Summary The patient service representative (PSR) will greet...

  • Patient Service Representative

    1 month ago

    Windham, United States MaineHealth Full time

    Summary $3,000 Sign on Bonus! *Current Maine Health Employees not eligible - must be separated from MH for at least 6 months* *** Come September, 2024, this position will transition to full time, 40 hours. Please only apply if you are willing to transition *** Position Summary The patient service representative (PSR) will greet patients in a friendly and...

  • Patient Service Representative

    3 weeks ago

    Windham, United States MaineHealth Full time

    Summary $3,000 Sign on Bonus! *Current Maine Health Employees not eligible - must be separated from MH for at least 6 months* *** Come September, 2024, this position will transition to full time, 40 hours. Please only apply if you are willing to transition *** Position Summary The patient service representative (PSR) will greet patients in a friendly and...