Sr. Mgr, Enrollment System Build

3 weeks ago

Chicago, United States CHUBB Full time

The Sr. Enrollment System Build Manager is responsible for leading the daily activities and the strategic direction of the internal enrollment system build team comprised of both Case Builders and Sr. Case Builders. 

The Sr. Manager will be responsible for creating workflows, quality control, and speed-to-market solutions that will strengthen standard operating procedures and further scale operations.

In addition, the Sr. Manager leads a business team interfacing with enrollment technology platforms who will execute development activities with the vendor for product deployment, and other enhancements requiring UAT resources. 
 

The Sr. Manager will be a key liaison between internal business units for all licensed enrollment system builds and enrollment deployments. The Sr. Manager is a key stakeholder and business leader, committed to continuous improvement efforts by developing business processes and strategic leadership, that will provide best-in-class customer experience. 

This role should have a strong knowledge of the Selerix enrollment system and will serve as an operational contact for trouble shooting case issues that may arise, as well as to support global development. 

Responsibilities include:

Lead the Enrollment System Build Team  Liaison between external customers, trading partners, and Chubb internal Relationship Management and Sales Teams  Liaison between internal business units to support development and trouble-shooting activities to bring effective and timely solutions Monitor standardized SLAs and KPIs, support management in the regular use of Dashboards and Metrics to optimize the use of business resources  Strong operational discipline with well documented processes, resource models and business continuity plans  Seek to implement effective quality metrics and leverage quality management tools Leverage subject matter expertise and support functions of other internal partners  Manage work intake, prioritization, assignment and maintenance of build processes and applications.  Creation and ensure adherence to control guidelines Participate in and provide analytical support for the design and implementation of new systems  Serve as subject matter expert for the Implementation Management, Relationship Management, and Sales Teams Oversee operational support for the Selerix platform and applications, including issue resolution  Ensure development, documentation, and communication of progress reports to Senior Leadership  Perform team administrative duties including status reporting, team development, and self/peer/project assessment  Carry out personnel management activities including performance management and career development.  Mentor, coach, and guide a staff comprised of 6 to 12 Enrollment System Specialists  Be accountable for productive relationship and performance of external vendors  Maintain a leadership role in setting service direction and ensures standards and policies are maintained and compatible with Client standards. Demonstrate strong ability to influence, prioritize, and manage internal and external customer expectations accordingly Strong working knowledge of the Selerix enrollment platform Strong advocate for organizational excellence, Agile development methods, and Lean process management Excellent interpersonal and verbal and written communication skills, demonstrate strong leadership, and display persistence and patience in endeavoring to fully understand customer needs Exceptional relationship development mindset and ownership with ability to handle conflict with minimal oversight Inventory management knowledge Strong Microsoft Office skills Leadership and Project Management, including managing/developing staff, promoting teamwork and encouraging innovative ideas Strong cultural competency and sensitivity

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