Guest Service Agent

3 weeks ago

Farmington, United States Nemacolin Woodlands Resort Full time

Nemacolin is in search of efficient, courteous and professional individuals that can provide excellent customer service while successfully transferring all incoming calls to the appropriate extensions. The Guest Service Agent will monitor and maintain all information requests and the morning wake-up calls register as well as be able to answer questions pertaining to facilities and activities; including directions.

ESSENTIAL FUNCTIONS: 

Answer incoming calls quickly and efficiently using proper telephone etiquette. Transfer calls to the appropriate extensions. Complete daily morning wake-up calls and take requests for information via phone inquires. Answer general reservation questions. Answer questions pertaining to resort outlet times, activities, and directions. Direct the needs of the guests to the appropriate departments. Screen all outgoing calls from the switchboard. Maintain updated guest messages to ensure the guest receives accurate messages.

QUALIFICATIONS:

High school diploma or equivalent required. Candidate must have the ability to work a variety of shifts, including evenings, weekends, and holidays. Candidate must have the ability to speak English fluently.

Why Work for Nemacolin?

Located in the beautiful Laurel Highlands of Southwestern Pennsylvania, Nemacolin is the area’s premier destination for launching a five-star, five-diamond career in the hospitality industry. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Our unique amenities and strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help associates to develop the skills necessary to advance within our organization by offering competitive wages and a comprehensive benefits plan including:

An attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental and vision insurance Long-term & short-term disability insurance Employee assistance program Educational assistance Local and resort discounts On-site uniform and dry-cleaning services Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.  Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.

ASSOCIATE REFERRAL PROGRAM

$1,000 Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months Receive a third award of $500.00 when an associate continues their employment for 1 year

Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days

* Rewards not applicable for rehires.

ASSOCIATE DISCOUNTS

Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate. X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin. Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount 84 Lumber - 17 % (associate must pay to haul).

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