Product Support Specialist
1 month ago
(Jersey City, NJ - work location)
What we are looking for
The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
Why this job is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.
What you will be responsible for
PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services. Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace. Responsible for maintaining a client issues list and status reporting. Train users on existing workflows Gather requirements for new asset classes, security types and/or business lineDocument requirementsWorks with Professional Services team to assign dedicated resources to accomplish deliverables Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.What we value
The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.
PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable. Hands-on experience implementing or supporting investment management software, preferably an Front-Office order management (OMS) and compliance system is especially valuable. Experience in supporting trading in a multi-asset trading environment with Equities, Fixed Income, Derivatives-
Product Support Specialist
2 weeks ago
New York, United States OptionMetrics Full timeWe are seeking a Product Support Specialist who can write SQL Queries and enjoys working with data to solve customer challenges. The Product Support Specialist will work in a hybrid capacity in our NYC office. You'll work alongside developers, quality analysts, and sales teams to solve critical and time sensitive problems. **Note: This position requires...
-
FIX Production Support Specialist
3 weeks ago
New York, United States Brains Workgroup, Inc. Full timeOur client, a major bank in New York City, is looking for hands-on FIX Onboarding and Production Support SpecialistThis on-site role, 5 days in the office. 3 months initial contract with possible extensions or option to hire.** Must be authorized to work for ANY employer in US - NO H1 Visa support for this roleRate: $60-67 on W2, possible C2C as well.FIX...
-
Product Support Specialist
5 days ago
New York, United States Datarails Full timeDatarails is the financial planning and analysis platform that automates data consolidation, reporting and planning, while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs and CRMs so all your data can be consolidated. Reduce risk, make informed...
-
Product Support Specialist
3 weeks ago
New York, United States Unmind Full timeUnmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish. Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British...
-
New York, United States NYC Careers Full time**IT - Product Support Specialist for the Division of HPD TECH**: - Apply**IT - Product Support Specialist for the Division of HPD TECH**: - Agency: HOUSING PRESERVATION & DVLPMNT - Posted on: 04/13/2024- Job type: Full-time Location NYC-ALL BOROS - Title Classification: Exam may be required Department HPD Tech - Salary range: $80,161.00 - $92,185.00-...
-
Associate Product Specialist Support, Sales
2 months ago
New York, New York, United States Amplify Full timeA pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted...
-
Product Support Specialist
3 weeks ago
New York, United States Unmind Full timeJob DescriptionJob DescriptionUnmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered,...
-
New York, United States Momentum Resource Solutions Full timeJob DescriptionJob DescriptionFIX Onboarding and Production Support Specialist FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations. The ideal candidate should have strong technical background with experience working with FIX Protocol and...
-
FIX Onboarding and Production Support Specialist
3 weeks ago
New York, United States SANS Full timeTECH MATCH New York Candidates only. Local only Job Title: FIX Onboarding and Production Support SpecialistDuties: 5 days onsite to start but will evolve into hybrid 4/1 after 3 months. Hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations....
-
Product Specialist
2 weeks ago
New York, United States META Full timeSummary: The Product Support & Insights team focuses on scaled issue resolution for Meta's Ads, Business and Commerce products and advocates for the advertiser and Sales experience to improve quality of our products. We partner closely with our product, engineering and sales teams to give businesses and advertisers the best experience possible. We also rely...
-
Product Specialist
1 day ago
New York, United States Luminance Full timeThis is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its team of Product Specialists: this team provide...
-
Production Specialist
5 days ago
New York, United States Steven Madden Full timeThis position supports the VP of Production in all services necessary for the basic operation of the department. This position is responsible for the flow of product between vendors and factories and coordinates shipments with agents and warehouses. Production Specialist, Production, Specialist, Manufacturing, Retail, Skills
-
New York, United States Shulman Fleming & Partners Full timeJob DescriptionJob DescriptionContract FIX Onboarding and Production Support SpecialistMUST be local to New York City 5 days onsite to start but will evolve into hybrid 4/1 after 3 months.Hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations....
-
New York, United States Shulman Fleming & Partners Full timeJob DescriptionJob DescriptionContract FIX Onboarding and Production Support SpecialistMUST be local to New York City 5 days onsite to start but will evolve into hybrid 4/1 after 3 months.Hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations....
-
FIX Onboarding and Production Support Specialist
2 weeks ago
New York, United States Talan Full timeCompany Description Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally. Present on five continents, the group plans to achieve a turnover of 600...
-
FIX Onboarding and Production Support Specialist
18 hours ago
New York, United States Talan Full timeCompany Description Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally. Present on five continents, the group plans to achieve a turnover of 600...
-
FIX Onboarding and Production Support Specialist
2 months ago
New York, United States SoHo Dragon Full timeJob DescriptionJob DescriptionSalary: SoHo Dragon represents an investment bank with offices in New York, NY that needs to hire a hands-on FIX Onboarding and Production Support Specialist. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting associated technical issues.5 days onsite to...
-
New York, United States EDPSI Full timeJob Title: FIX Onboarding and Production Support Specialist ConsultantDuties: 5 days onsite in midtown Manhattan, NYC to start but will evolve into hybrid 4/1 after 3 months.Hands on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations.The ideal...
-
Product Support Specialist
1 week ago
New Berlin, United States ABB Full time**Product Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Production Specialist
1 month ago
New York, United States Phaxis Full timeProduction Specialist - Manhattan - $65-85K + Benefits Manage, WIP reports on a weekly basis in conjunction with production / sourcing team, for all goods on order from production status through final delivery into our warehouse to ensure timely delivery Manage logistic issues for overseas and domestic transportation & custom clearance issues in conjunction...
