Shift Leader

7 months ago

Midland Park, United States Southpaw Full time

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.



Shift Leader Job Profile

Summary:

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand and ABDD standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrate successes and providing timely feedback.

Responsibilities Include but are not limited to:

Team Environment

Arrive in a timely manner to be ready in position at the start of scheduled shift.Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.Deploy team members appropriately to meet guests’ needs and service standards throughout shift.Communicate shift priorities, goals and results with team members.Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.Provide coaching and feedback to team membersCommunicate goals and hold team members accountable for performance.

Operational Excellence

Hold guests as highest priority and role model exceptional guest service.Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies.Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.Complete all requires training

Profitability

Ensure restaurant standards and marketing initiatives are properly executed during shift.Follow all systems and processes to control labor costs, food costs, and cash throughout shift.Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager.Comply with all restaurant, Brand, and ABDD polices.

 Qualifications:

Skills

Must have basic computer skillsRestaurant, retail, or supervisory experience preferredMath and writing skillsCapable of counting money and making changeAble to operate restaurant equipmentComply with restaurant operations

Required Competencies:

Appearance

Adhere to uniform standards including; hat, name tag, clean pressed apron and navy blue collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

Guest Focus

Anticipate and understand guest’s needs and exceed their expectations.Genuinely smile and give eye contact to make guests feel welcome.Develop and maintain guest and community relationships.Display and maintain a sense of urgency with guest.Seek ways to improve guest satisfaction; ask questions, commit to follow through.Resolve guest concerns by following (L.A.S.T.) Brand recommended guest recovery process.Freshest- tasting, highest quality food and beverages:Product/ingredient temperaturesPrep proceduresShelf life and holding timesFood safety and handling proceduresAppearance of food (eye appeal)Proper recipes and portionsFast, friendly serviceMaximize efficiency through team serviceShift planning and crew deploymentCoaching INTO positionManager-Guest interactionTalking to guests, getting feedbackEye contactSmilesCrew-Guest communicationEye contactSmilesCourtesy (‘Please” and “Thank you”)Special request (handled “with pleasure”)Service with Speed standardsSparkling clean, comfortable environmentUtilization of cleaning and maintenance systemsSanitation proceduresCompletion of Pre-Shift Checklists before every shiftOngoing Travel PathsCoaching THROUGH Position and delegating additional tasksOngoing cleaning

Passion for Results

Set and maintain high standards for self and others, act as a role model.Complete all required training and support the training of other team members.Consistently meets and exceeds goals.Contribute to the overall team performance; understand how his/her role relate to others.

Problem Solving and Decision Making

Identify and resolve issues and problems.Communicate and inform management of any issues.Use information at hand to make decisions and solve problems; include others when necessary.

Interpersonal Relationships & Influence

Develop and maintain a relationships with team.Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.

  • Shift Leader

    7 months ago

    Allen Park, United States Smoothie King Full time

    Are you ready to join a championship team? Northern Blends (Smoothie King Developer of the Year 2020) is hiring for Shift Leader positions! We are the #1 fastest growing concept in our category and rapidly expanding in Michigan and Ohio with countless performance-based leadership opportunities available. We are looking to add performers to our values...

  • Restaurant Shift Leader

    3 days ago

    Valley Park, Missouri, United States Blaze Pizza-St. Louis Park Full time

    Join Blaze Pizza-St. Louis ParkWe are seeking a motivated and enthusiastic Shift Leader to join our team at Blaze Pizza-St. Louis Park.Job Description:As a Shift Leader, you will be responsible for maintaining a positive and upbeat attitude to create lively guest interactions.You will work in a fast-paced environment where your responsibilities may...

  • Shift Manager Leader

    3 days ago

    Cedar Park, Texas, United States Gattis Pizza Full time

    Job OverviewGatti's Pizza is seeking a motivated and experienced Shift Leader to join our team. As a key member of our restaurant operations, you will be responsible for leading the front-line staff and ensuring seamless customer service.The ideal candidate will have previous management experience in the food service industry, with a proven track record of...

  • Shift Leaders

    3 months ago

    Winter Park, United States Blaze Pizza Full time

    Weekly pay!  Employee meal discounts!As a Shift Leader with Blaze Pizza you will be part of a franchise organization that will provide you with plenty of new challenges and career opportunities!  And, we pay weekly!We have a friendly and supportive company culture with a firm commitment to teamwork, training and professional development.We will provide you...

  • Shift Leader

    2 weeks ago

    Park City, UT, United States Cafe Zupas Full time

    Shift Leader - 4 Raises Your First Year and No Sundays/Late Nights Eligible for 4 Raises your First Year No Sundays, Early Mornings, or Late Nights 100’s of Leadership Positions to Grow Into Sound too good to be true? Our leaders can literally turn their phones off on Sunday. We do that every Sunday. It's just one example of many that make Cafe Zupas the...

  • Shift Supervisor Leader

    4 days ago

    Park City, Utah, United States MOD Pizza Full time

    This is an exciting opportunity to join a dynamic team as a Shift Supervisor at MOD Pizza. The estimated salary for this position is $22.10 per hour, plus an incredible tip share program.Our MissionAt MOD Pizza, our mission is to be a force for good in the lives of our employees and the communities we serve. We make pizzas that make the world a better place,...

  • Shift Leader

    2 weeks ago

    Machesney Park, Illinois, United States Five Guys Full time

    At Five Guys, we're passionate about serving great burgers and fries in a clean restaurant run by friendly staff. As a Shift Leader, you'll play a key role in helping us deliver an outstanding dining experience to our customers.CompensationThe estimated salary for this position is $17.00/hour + Tips + Bonus, making it a competitive opportunity for those...

  • Shift Leader

    2 weeks ago

    Park City, UT, United States The Wendy's Company Full time

    What you'll do Quality is our Recipe here at Wendy’s. And like the fresh ingredients that go into our recipes, we want our employees to also be top-notch. Not only do we want you to provide customers with great-tasting food, but also with service that puts a smile on their faces and keeps them coming back for more.We are currently hiring for Shift Leaders...

  • Shift Leader Opportunity

    2 weeks ago

    Cedar Park, Texas, United States Gattis Pizza Full time

    Job OverviewGatti's Pizza is a dynamic and fast-paced environment that requires leaders who can drive the culture of our brand.We are seeking a reliable and positive Shift Leader to join our team, someone who loves to work while leading others to make the 'Best Pizza in Town.'

  • Sonic Drive-In

    3 months ago

    Woodland Park, United States Sonic Drive-In - Highway 24 Full time

    Sonic Drive-In - Highway 24 is looking for enthusiastic individuals to join our team in Woodland Park, CO as full time or part time Shift Leaders. If you like working in a fast paced, fun environment and you are good with people, look no further! Sonic Drive-In - Highway 24 is the right place for you. Shift Leader Job Essentials: -Must be able to...

  • Shift Leader

    6 days ago

    Kessler Park, United States Tiff's Treats Full time

    Looking for a position where you can "learn the ropes" from super passionate people? Interested in having a FAST-TRACK path to management? Want to work in an exciting environment where you can HAVE FUN with those around you? JOIN TIFF'S TREATS - this could be SWEET for you! Tiff's Treats started in Austin, TX in 1999 by two college sweethearts, which has...

  • Travel Nurse RN Specialty Leader

    3 weeks ago

    Midland, Texas, United States PlanetHealthcare Full time

    About the JobWe are seeking a skilled Travel Nurse RN to join our team in Midland, Texas.This is a 13-week assignment with a start date of 01/19/2025 and 36 hours worked per week. The shift will be 12 hours long, working nights.The salary for this position is estimated at $2,041/week.Job RequirementsSpecialty: NICU - Neonatal Intensive CareDiscipline:...

  • Warehouse Supervisor

    2 weeks ago

    Highland Park, Michigan, United States Great Lakes Wine and Spirits Full time

    Job OpportunityWe are seeking a Night Warehouse Supervisor to join our team at Great Lakes Wine and Spirits in Highland Park. This full-time position offers a competitive salary, comprehensive benefits, and opportunities for growth and development.About the RoleThe successful candidate will be responsible for overseeing operational performance, assisting...

  • Breakfast Shift Leader

    4 weeks ago

    Tinley Park, Illinois, United States Wendy's Full time

    Wendy's Breakfast Shift ManagerThe ideal candidate for this role is a highly skilled and motivated individual who thrives in a fast-paced working environment. As a Breakfast Shift Manager at Wendy's, you will be responsible for leading a team to deliver exceptional customer service and quality food to our customers.About the RoleAs a Wendy's Shift Manager,...

  • Aquatics Squad Leader

    7 months ago

    Orland Park, United States Village of Orland Park Full time

    Opportunity at a Glance Have you previously held a role as a Team Leader and feel that you have the maturity, competency and leadership skills to forge ahead to an even more rewarding experience?  If so, the Village of Orland Park's award winning Centennial Park Aquatic Center (CPAC) has an opportunity for you!!  CPAC currently seeks...

  • Production Line Leader, 3rd Shift

    4 weeks ago

    Loves Park, United States Perfetti Van Melle Full time

    OVERVIEW Perfetti Van Melle (makers of Mentos, Airheads, Dentyne, Trident and Bubblicious!) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We're currently seeking an enthusiastic Production Line Leader, Rockford to join our growing...

  • Critical Care Registered Nurse Leader

    3 weeks ago

    Midland, Texas, United States Midland Memorial Hospital Full time

    Job SummaryWe are seeking a highly skilled Critical Care Registered Nurse to join our team at Midland Memorial Hospital. This is a full-time, 13-week travel nursing position with competitive pay and benefits.About the JobThis RN-L&D role offers a unique opportunity to work in a dynamic critical care environment. As a leader and developer, you will be...

  • Aquatics Team Leader

    7 months ago

    Orland Park, United States Village of Orland Park Full time

    Opportunity at a Glance Are you a CPAC lifeguard who is ready to advance and grow into in a new, exciting position this season? If so, develop your leadership skills this summer by joining the 2024 CPAC leadership team as a Team Leader. Team Leaders promote CPAC’s culture while overseeing their team of lifeguards and designated deck operations...

  • Papa John's Leader

    3 days ago

    Bethel Park, United States Papa John's - Bethel Park Full time

    Bethel Park Pizza LeaderJob OpportunityWe are seeking a skilled Shift Leader to join our team at Papa John's in Bethel Park, PA. As a Shift Leader, you will be responsible for leading our team, ensuring excellent customer service, and maintaining high-quality pizzas.The estimated hourly wage for this position is between $12 and $16 per hour, depending on...

  • Restaurant Team Leader

    3 days ago

    Florham Park, New Jersey, United States Habit Burger Grill - Florham Park Full time

    Habit Burger Grill - Wayne, NJ Job DescriptionCompany OverviewThe Habit Burger Grill is a people-first culture that has prided itself on delivering high-quality food and great service at a remarkable value since 1969. Our focus on hospitality and hands-on learning make us a world-class training program.Job SummaryWe are seeking a Shift Leader to oversee all...