MS Dynamics 365 CRM Business Analyst

2 weeks ago

Irvine, United States loanDepot Full time

Description

Position at loanDepot Position Summary :At loanDepot we build mobile experiences and line of business applications that handle thousands of transactions per year.We are looking for a MS Dynamics 365 CRM Business Analyst with excellent understanding of D365 CRM application analysis, business requirements gathering, administration and a passion for performance. This individual will be responsible for helping build and support Enterprise Applications to design and enhance – the engine that helps borrowers fulfill their dream of home ownership. Responsibilities : Provides senior-level implementation and business support for the cloud-based, D365 CRM System to ensure highly available system access to sales members across the Enterprise. Coordinates and maintains multiple, cloud based D365 environments to support administration, testing, training, and production. Identifies, recommends, and implements approved quality and efficiency improvements to CRM processes by collaborating with cross-functional stakeholders; optimizes system functionality and recommends continual enhancements to 360° view of our members’ relationship using various system and data integrations. Creates custom, enterprise, and departmental dashboards to facilitate reporting and monitoring of CRM usage, activity, Enterprise and/or Organizational initiatives, sales campaigns, etc. Responsible for troubleshooting critical system, application, and connectivity issues by collaborating closely with IT infrastructure and various vendors, including Microsoft. Responsible for software release oversight and testing while partnering with Software Quality Assurance (SQA) to create test scripts, including scripts for integrated third-party systems and data integrations. Critical stakeholder during planning and execution of periodic system upgrades released by Microsoft. Partners with Internal Communications and Change Management resources; follows standard protocols to communicate system changes, new functionality, etc. Assists Business Analyst with line of business process reviews and functional and technical design. Participate in testing and validating new functionality and documenting results in software tracking tools, such as Jira. Assist with testing to validate system functionality and data integrity while providing Help Desk-type support for application-related questions for all system end users. Help with tracking and consumption of all D365 licenses to ensure an adequate number is available to support the Enterprise’s needs. May assist with the maintenance of control systems authorizing employee/contractor access rights, security settings, and user privileges. Requirements : Minimum of four (4) to eight (8) years of relevant technology job experience. 3+ years of hands-on experience to maintain Dynamic 365 enterprise-grade solutions. Dynamics 365 CRM Solution Design and maintenance with a focus on Sales Services required in addition to customizations and integrations within the rest of Microsoft Ecosystem. Experience creating Plugins, Workflows and Custom Actions preferred. Large-scale enterprise applications and design patterns preferred. Experience working in an environment with a heavy emphasis on continuous integration and deployment strategies. . in Computer Science or . Software Engineering or . in Computer Information Systems or equivalent education or experience. Why work for #teamloanDepot : Aggressive compensation package based on experience and skill set. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Extensive internal growth and professional development opportunities including tuition reimbursement. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. Generous paid time off for both exempt and non-exempt positions. About loanDepot :loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $100,000 and $160,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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