Assistant Front Office Manager

3 weeks ago


Washington, United States Omni Hotels & Resorts Full time

Overview

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.


Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.


Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description

To ensure maximum operating efficiency by assisting the Director of Front Office with the oversight of operations relating to the Front Office. Resulting in high levels of guest satisfaction and associate development

Responsibilities

Ensure standards and a consistent level of guest satisfaction are met. Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff. Ensuring all needed reports and checklists are run and completed. Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard. To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. Control Parking Procedures and postings to guest accounts ensuring parking revenue. To appropriately protect confidential guest information and guest room key access according to Front Office SOP’s. Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest. Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests. Participate in issue prevention meetings and respond to alerts in Opera according to direction of management. Communicate all hotel, guest and group information to associates on a daily basis.  Become familiar with all hotel operating systems and programs. Assist with weekly supply inventory and order front office supplies and uniforms. Assist with rate discrepancy report. Assist with balance reports and credit check reports daily. Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities. Assist with the creation of schedules and monitor staffing levels according to business cycles. Train Front Office line associates. Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.

Qualifications

Minimum of 1 year Front Office Management experience required. Previous leadership experience in an upscale, full service hotel environment is required. Strong understanding of front office hotel procedures and practices required. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills required. Four year college degree, preferably in the hospitality industry Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software. Developed computer proficiencies, OPERA experience a plus.

  • Washington, United States Omni Hotels Full time

    Overview Shoreham Hotel Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be rewarded by...


  • Washington, United States Omni Hotels & Resorts Full time

    Overview: **Shoreham Hotel** Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be rewarded by...


  • Washington, United States The Watergate Hotel 1997 Full time

    The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every...


  • Washington, United States The Watergate Hotel Full time

    TheHotelStepinside a legendary revival at The Watergate Hotel, a luxurious urban resortlocated along the banks of the Potomac River. Here modern design blends with astoried past to redefine luxury. A place where travel and business are occasionsworth celebrating, attention to every detail is the standard, and intrigue canbe found just beyond every...


  • Washington, United States The Watergate Hotel Full time

    Job DescriptionJob DescriptionThe HotelStep inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can...


  • Washington, United States Fairmont Washington, D.C., Georgetown Full time

    **Assistant Front Office Manager** As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies - Opportunity...


  • Washington, United States Akima Full time

    Overview Job Summary: This position is located in the Front Office of the Global Engagement Center (GEC), Department of State, reporting to GEC’s Chief of Staff and, in his/her absence, to the Deputy Chief of Staff or Special Assistant. In accordance with GEC’s mission to “direct, lead, synchronize, integrate, and coordinate efforts of the...

  • Front Office Manager

    2 weeks ago


    Washington, United States Concord Hospitality Enterprises Company Full time

    The Guest Services Manager/ Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve Office Manager, Manager, Guest Service, Office, Operations, Front Desk, Business Services


  • Washington, United States OSF Healthcare Full time

    Overview Starting pay for this position is $17.14/hour. This job is located in Washington,IL. POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in...


  • Washington, United States The Darcy Full time

    Job DescriptionI. Job SummaryOften the first and last contact for our guests, the Front Office Manager is a critical link to guest satisfaction. Responsibilities include supervising staff, welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and...


  • Washington, Illinois, United States OSF HealthCare Full time

    Overview: Starting pay for this position is $17.14/hour.   This job is located in Washington,IL.   POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important...


  • Washington, United States The VEN at Embassy Row Hotel, Washington DC, A Tribute Portfolio Hotel Full time

    **Why us?** Are you a guest service champion? Do you have astonishing communication, organization, and follow-up skills? Are you the first one to respond to guests and customers questions and concerns with confidence? Are you comfortable overseeing policies and procedures? Are you a mentor to professional peers? Do you love being a part of DC's history and...


  • Washington, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job DescriptionJob DescriptionFounded in 1995, ESN is a Small Disadvantaged Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense. For more than two decades, we have been providing our military and government customers with...


  • Tacoma, Washington, United States Hotel Murano Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Washington, United States Sage Hospitality Group, LLC Full time

    Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations Office Manager, Manager, Office Associate, Assistant, Guest Experience, Customer Service, Business Services

  • Front Office Manager

    2 weeks ago


    Washington, United States Remington Full time

    Job DescriptionWhat you will be doingAnticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Ensure proper staffing levels of front office associates, including interviewing, hiring,...


  • Washington, United States EOS Hospitality Full time

    Position Responsibilities (including but not limited to): * Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours. * Promptly resolves any guest complaints or issues * Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction *...

  • Operations Support

    7 days ago


    Washington, United States VT Group Full time

    Overview VTG is looking for Operations Support (Front Office) to provide executive, analytical, management and administrative support services to the Front Office, Program Managers and their immediate staff. What will you do? * Assist with the management of information technology, data and infrastructure. Analyze existing or planned strategic and business...

  • Front Office Manager

    2 weeks ago


    Washington, United States Hilton Hotels & Resorts Full time

    . As the temporary Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Office Manager, Manager, Office, Operations, Hospitality, Business Services


  • Washington, United States Addison Group Full time

    Job Description Job Description Role: Front Office Associate Location: Washington, DC; In Office Work Schedule Pay Rate: $21-23/Hour Our client is seeking a Front Office Associate to join as an integral member of their office. Job Responsibilities: · Oversee daily office operations · Coordinate all logistics with staff and building before meetings and...