Assistant Studio Manager

4 weeks ago

Brecksville, United States Orangetheory Fitness Full time
Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Free uniforms Health insurance Training & development Leadership. Energy. Growth.
As an Assistant Studio Manager, you will be responsible for providing leadership and assisting
the Studio Manager with delivering daily direction to the sales and group personal training
teams. As part of the leadership team for the sales function, the ASM must assist with lead
generation / marketing strategies to increase fitness program sales as well as promote the
health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a
high caliber approach to accountability, collaboration, and positivity. The ASM works
hand-in-hand with the Studio Manager and Head Coach to ensure excellence in customer
service, operations and studio performance.

JOB DUTIES INCLUDE:
● Model the Daily Production Model (40+ contacts, 10 leads, 4 appointments, 2 sales)
● Assist with onboarding, training and coaching the sales team
● Maintain a strong understanding of all promotions and studio events
● Be able to deliver timely feedback to all team members
● Contribute to a high energy culture with the ability to motivate self and others
● Responsible for assisting SM with managing inventory, facilities, and other studio needs
● Attend all staff meetings and work with SM to lead a section each meeting that aligns
with ASM development plan
● Ensure that all front desk systems are followed such as Member Check-in, Telephone
Inquiries, 30 Second Pitch, Intro Booking, New Join Onboarding, Lead Management,
Late Cancel/Early Cancel, Cancellations, Freezes, Promotions Terms and Conditions,
● Determine Working Genius and contribute to the studio in additional aspects: social
media, community wall, retail wall, monthly newsletter, refer & receive, local studio
incentives, event planning etc.

OPERATION DUTIES INCLUDE:
 ● Work full-time 35+ hours per week
● Compliance and adherence to OTF Business Policies for daily studio operations
● Ensure OTF branding through consistency and continuity in all actions and uniform
adherence
● Provide and maintain the highest level of customer service
● Provide effective decision making regarding customer service issues
● Help to maintain cleanliness of facility
● Step in as the Manager on Duty when SM is out of business
● Assist SM with cancellations, suspensions, upgrades, downgrades, help desk tickets,
decline list, reconciling unpaid visits, and general administrative tasks [assistance as
needed and determined by SM]

JOB QUALIFICATIONS:
● Minimum Sales experience: 1-3 years required
● Minimum Customer Service experience: 1-3 years required
● Minimum Management experience: 1-3 years preferred
● Must possess a positive, can-do attitude with leadership qualities
● Strong work ethic, integrity, professional demeanor
● Grammatically correct with excellent verbal and written communication skills required
● Ability to work and function in a team environment
● Flexible work schedule, ability to cover where needed, weekend availability
● Health and Fitness minded people with a passion for fitness

Job Type: Full-time, 40 hours per week
Benefits: Health insurance, Growth opportunities
Compensation: Base hourly plus several opportunities for commission and bonus Compensation: - per year

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