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Assistant Manager
4 months ago
Assistant Manager
The primary responsibility of the Restaurant Manager is to assist in the overall management of
restaurant operations. This includes (but not limited to): adherence to company guest service
standards, auditing, administrative, human resource, safety and security policies and procedures;
ensuring the restaurant team is properly trained and developed; and meeting the fiscal goals of
the restaurant.
ACCOUNTABILITY
Short and long-term success of the restaurant is impacted by management’s role in achieving 100%
customer satisfaction and 100% compliance of Company and government regulations including food and
safety, department of Labor, and company in-store image standards. Secure the company assets with
integrity including but not limited to company cash, equipment and inventory in accordance with company
policy.
RESPONSIBILITIES
PEOPLE DEVELOPMENT – Assist in the recruitment of successful Shift Supervisor and Crew Member
candidates for the restaurant. Implement and utilize company-defined employee orientation program.
Facilitate development and training plans for the restaurant team. Build and maintain a positive and
motivating work environment.
EMPLOYEE RELATIONS – Assist in conducting performance reviews for the restaurant team. Provide
timely feedback and recognition, use constructive disciplinary procedures and properly document
employee performance. Ensure communication channels and problem resolution is available on all shifts;
Utilize the communication process such as bulletin boards, postings and Company information. Escalates
applicable matters to RGM, DM or HR such as: performance issues, employment decisions, leaves,
background checks, sexual harassment and other matters that substantiate their guidance and expertise
to limit legal exposure.
SERVING THE CUSTOMER - Ensure restaurant meets Company guest standards. Lead the restaurant
team by example to ensure 100% guest satisfaction, 100% of the time. Deliver at or above company
standards in “VOCs” initiatives. Utilize BLAST when resolving guest complaints and empower the
restaurant team to resolve guest complaints.
FINANCIALS – As directed by management; track, complete and manage the restaurant’s financial
controllables including but not limited to: use of automated tracking systems, managing employee labor,
overtime, food (ICOS), supplies within Company standards, conducting audits, cash management and
making bank deposits per company standards. Maintain and protect all company assets.
OPERATIONS - Develops CORE behaviors and standards. Ensure compliance with all training standards;
maintain operational updates and keep restaurant manuals up to date. Follow proper opening, closing,
safety and security procedures. Maintain cleanliness and preventive maintenance programs. Ensure
compliance with all municipal, state and federal codes with scores; health inspections and sanitation
procedures. Utilize Food Safety Checklist and ensure all food safety procedures are followed to the
standards set by the QA department. Communicate to the RGM or District Manager all operational
variances and employee issues. Monitor deletions and over rings to ensure adherence to company
standards.
COMPLIANCE - Complete employee and restaurant paperwork in a timely manner. Comply with and
ensure execution of all company policies.
MARKETING - Implement and execute all marketing programs to their fullest. Recognize business
generators and traffic patterns and plan shifts accordingly.
KEY RELATIONSHIPS
Restaurant Team – training, providing work direction and guidance, gain respect; build trusting
relationships.
Restaurant Management – providing operational reports and sharing/seeking advice on problem issues;
establish and maintain a trusting relationship
Internal/External vendors - discuss required repairs, maintenance or shipments; establish a trusting
relationship.
Strong customer relationships in building loyalty, protecting brand integrity; develop and execute at or
above company standards for the customer experience.
Represent the company in a positive manner.
KNOWLEDGE AND SKILL REQUIREMENTS
High School diploma or equivalent required.
One-year Restaurant management experience (QSR preferred). Advanced studies in business,
restaurant management, or related field helpful
Food safety certification according to state or local requirements.
Reliable transportation, maintain a valid driver’s license and insurance for positions that require driving:
District Manager, General Manager, Assistant Manager and Shift Managers. In addition to reliable
transportation, valid driver’s license and insurance, District Managers and ASLs with positions requiring
significant business driving must maintain an acceptable driving record (MVR).
KEY CHALLENGES
Personal Effectiveness - Takes personal ownership of tasks and responsibilities; handles constructive
criticism with maturity; ability to operate under minimal direction and supervision, showing self-
motivation and self-direction.
Organization – Demonstrates discipline with excellent follow through attention to detail skills. Shows
initiative and flexibility in managing multiple tasks.
Collaborative – a “team player,” leads with an optimistic approach, building trust with employees and
rapport with customers
Management Effectiveness - Gives clear work direction and motivates towards excellence. Pursues job
problems quickly and decisively, knows when to seek assistance if needed.
Analytical - ability to read and analyze reports and count accurate inventory