Enrollment Navigator
3 weeks ago
Hourly Rate
$
Work Schedule
Monday - Friday, 25 hours per week
Job Summary
The Career and Education Planning (Advisement, Welcome Center, Testing, and Career and Transfer) team is seeking enthusiastic and detail-oriented individuals to join our team as “Enrollment Navigators”. In this role, you will play a crucial part in guiding prospective students through the enrollment process in multiple service modalities (in person, virtually and on the phone).
This includes but is not limited to assisting our team in creating a welcoming and supportive college environment, ensuring a smooth transition from inquiry to registration for a student’s first semester, and making appropriate referrals to other services on campus. This position provides administrative support for efforts identified to promote and build student retention, completion, and success. This position is based on a relational customer service mindset and treating each individual with respect and kindness to make their experience with EMCC a positive one.
Additional Information
Essential Functions
50% - Guides students through filling out admissions applications. Assists students in understanding placement testing procedures and scores. Assists students in understanding, selecting, and registering for courses based on suggestions from assigned academic advisors. Responds promptly to inbound emails and phone calls from prospective students, addressing inquiries and concerns about the college or the enrollment process. Maintains detailed records and track student progress to ensure a seamless enrollment experience and support continuous improvement efforts.
40% - Provides students with information about available resources and support services to enhance their academic success. Assists in facilitating student learning and use of self-service functions and all student services processes including admissions, placement testing, general financial aid, and basic payment details. Provides support to retention/enrollment activities and events sponsored by the Career and Education Planning department under the effort of Guided Pathways.
10% - Provide administration support to the Career and Education Planning department including but not limited to responding to email inquiries, ordering forms, and maintaining copies. Performs other duties as assigned commensurate to the level of the position.
Minimum Qualifications
High school diploma or equivalent Ability to work independently and as part of a team. Excellent organizational skills with a keen attention to detail. Experience providing direct front-line customer service. Experience communicating effectively in person and in writing Willing to learn and share information about college resources; a genuine desire to help students succeed. Ability to maintain a courteous, friendly manner when working with students and staff in person, virtually, or on the phone. Experience working with a diverse population of students or customers.
Desired Qualifications
Associate’s degree One (1) or more years of customer service experience Familiarity with educational institutions and enrollment processes. Experience working with Microsoft Office or Google products to perform assignments Experience working with PeopleSoft, electronic forms, reporting systems or similar applications Experience with public speaking Applicants who are bilingual in Spanish and able to demonstrate fluency (written and spoken) are highly preferred-
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