Senior Program Manager

2 weeks ago

Cape Canaveral, United States Acuaity International Full time

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today To see what career opportunities we have available, explore below to find your next career

SCOPE:

The Senior Program Manager (PM) is responsible for overseeing the cost-effective delivery of high-quality services that meet all contract requirements and standards for assigned clientele. The position has overall responsibility and authority for contract(s) and portfolio(s) performance, works in conjunction with the assigned Program Managers, Assistant Program Managers as they interface with Clients, and is primarily responsible for the oversight and execution of day-to-day examination management operations and associated support functions for the portfolio’s assigned. The Senior Program Manager position also serves as the Primary Mentor for assigned PM’s. This position Reports to the Senior Director of Operations.

Candidate must be local to the Cape Canaveral Florida area.

QUALIFICATIONS:

Bachelor’s degree in health care or business-related field such as Business Administration or Healthcare Administration with seven years of progressive relevant management or supervisory experience and ten years’ experience performing exam management and/or Occupational Health Services.Excellent oral and written presentation/communication skills.Experience and demonstrated skills in staff management and development, project management, problem solving skills, and contract negotiation.Management experience must include responsibility and understanding of financials.Experience in successfully working with, and leading, integrated teams, and using current business management principles.Proficiency with computer, common office equipment, and MS Office products.Must be able to pass an Enter-On-Duty (EOD) Suitability Determination, which is based on a criminal history records check (including FBI fingerprint submission); credit check; and review of required standard forms (SF-85P-Questionnaire for Public Trust Positions).

PREFERRED QUALIFICATIONS:

Master’s degree in business administration; Healthcare administration; Organizational Leadership or other Healthcare or Business-Related Discipline with 15 years of experience conducting medical exam management and/or Occupational Health ServicesPMP Certification

DUTIES AND RESPONSIBILITIES:

Oversees and supports all contract operations – with emphasis on the quality and cost-effectiveness of the examination process in total.Oversees the billing process to ensure thorough, accurate, and timely processing.Understands and manages assigned program budgets and expenditures within their control.Interfaces with Client officials and other stakeholders on a consistent basis to set performance expectations, monitor program performance, and ensure customer satisfaction.Participates in successful contract start-up throughout all phases of the implementation.Ensures delivery of customer service (internal and external).Ultimately responsible for meeting all contractual obligations.Escalates potential Client deliverable issues to the Director of Exam Operations.Selects, directs, evaluates, and develops department staff.Ensures proper training of contract specific requirements for CHS employees and subcontractors.Oversees development, implementation, and updating of departmental procedures and organizational Standard Operating Procedures (SOPs).Ensures compliance with contract provisions and regulatory / statutory mandates.Identifies and pursues Business Development opportunities within the scope of their client relationship.Initiates and leads process improvement reviews on policies, objectives, and department operations on a regular basis.Prepares for and presents monthly program reviews to Executive Management.Ultimately responsible for issue resolution as it relates to contract performance and customer service.Responsible for the development, analysis, and delivery of reports, feedback, and recommendations by staff and self for management review as necessary.Provides Executive Leadership and the Client(s) with metrics to assess program performance.Partners with Shared Services to troubleshoot and improve Client service delivery.Leads team meetings on a regular basis to ensure open, two-way communication at all times.Responsible for the operations of the team and department on a daily basis.Develops and mentors team members from a careering perspective; ensuring annual appraisals are completed in a timely manner; goals and work plans are collaborative (where applicable) and consistently implemented and executed; performance issues are addressed and documented fairly and appropriately; consulting with Management and Shared Services as appropriate.Performs all interviews for open positions within their department.

OTHER DUTIES:

May lead or participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements.Supports marketing and sales objectives and efforts as requested.May be asked to travel (up to 25%) for Client meetings, presentations, etc. Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies “close calls” and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.May serve on the OSHA VPP, Safety, and Wellness Committees.

PHYSICAL REQUIREMENTS:

Work is normally performed in a typical interior/office work environment. Work involves sitting and standing for prolonged periods of time.May require bending and lifting up to 15 lbs.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is:

Acuity-CHS, LLC

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