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Customer Experience Representative Associate
1 month ago
Description
:Principle Responsibilities
Provides patient access to systemwide services.Identifies need of customer by using active listen skills.Assists patient, clinical professionals and the general public with access to health care services.Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.May assist customers with systemwide navigation.May provide systemwide paging services. Ensures data collection entries are accurate and complete.Systemwide registration processes are consistently followed to ensure accuracy.May include data needed to page critical events.May include creating telephone and triage encounters. Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.May utilizing digital platform tools.May operate a multi-phone system.Other duties as assigned.
Job Requirements
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
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