Lead Analyst, MuleSoft
3 weeks ago
The purpose of this job is to use in-depth knowledge and experience to lead the day-to-day functions of a Level 2 information technology (IT) support team and to increase the effectiveness and efficiency of the incident and problem management process.
- Develop and maintain an effective, comprehensive service process that includes supporting policies, controls, metrics, procedures, and training for teams to address crisis management (e.g., service disruptions, outages)
- Direct the Level 2 team to create solutions and automation for ongoing improvements to increase the effectiveness and efficiency of the incident and problem management process
- Communicate and collaborate with IT partners to coordinate release and resolution efforts across the Level 1 and Level 2 teams
- Establish, manage, and adhere to service level agreements (SLAs) with internal business partners and third parties
- Lead oversight of third-party vendors’ work to ensure vendors fulfill contractual commitments and statements of work
- Provide and maintain support documentation for knowledgebase updates to be used by Level 1 and Level 2 teams
- Coach and mentor support team members towards productivity and effectiveness
- Serve as a subject matter expert and maintain your own knowledge of current industry trends and developing technologies
- Understanding of REST and SOAP APIs
- Understanding and/or experience in Mobile Applications.
- Understanding of MuleSoft Product
- Experience using Anypoint Platform – API Manager, Runtime Manager, Exchange etc
Qualifications
- Bachelor’s degree or associate degree required; field of study in business or technology preferred
- 5 plus years’ experience in related field required
- Windows
- Microsoft Office
- Microsoft .Net (Development Standards and Practices)
- SaaS Platforms
- SQL
- ITSM
- ITIL
- SLA Management
- Vendor Management
- MuleSoft
- Excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations
- Excellent analytical skills to quickly identify complex cause and effect situations
- Ability to make decisions independently to determine the appropriate course of action for issues with applications, processes, data, and reports
- Ability to work in a fast-paced environment and manage multiple responsiblities simultaneously
- Provide excellent customer service
- Ability to work independently as well as a team environment
- Ability to collaborate and build consensus within a team, fostering a positive atmosphere
- Well organized with attention to detail
Additional Information
- Travel required less than 5%
- General office work requiring sitting or standing for long periods of time
-
Logistics Analyst
4 weeks ago
Roswell, United States Royal Oak Full timeCompany Overview: Royal Oak Enterprises, LLC is a leading manufacturer and marketer of branded and private label charcoal, manufactured fire logs, fire building products, matches and toothpicks.In addition, the Company also manufactures railroad cross ties, which strengthens our relationship with our suppliers in the charcoal industry.We offer a full suite...
-
Systems Test Lead
1 month ago
Roswell, United States Rheem Manufacturing Full timeJob DescriptionThe Systems Test Lead is responsible for ensuring hardware and software products are integrated correctly, and to ensure quality standards and stakeholder requirements are met. This position is a leadership role that will have a team of offshore engineers creating test cases and automating test scripts. Test leads will provide guidance on case...
-
Systems Test Lead
1 month ago
Roswell, United States Rheem Manufacturing Full timeJob DescriptionThe Systems Test Lead is responsible for ensuring hardware and software products are integrated correctly, and to ensure quality standards and stakeholder requirements are met. This position is a leadership role that will have a team of offshore engineers creating test cases and automating test scripts. Test leads will provide guidance on case...
-
Systems Test Lead
1 month ago
Roswell, United States Rheem Manufacturing Full timeJob DescriptionThe Systems Test Lead is responsible for ensuring hardware and software products are integrated correctly, and to ensure quality standards and stakeholder requirements are met. This position is a leadership role that will have a team of offshore engineers creating test cases and automating test scripts. Test leads will provide guidance on case...
-
Credit Analyst
1 month ago
Roswell, United States OTR Solutions Full timeOTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.OTR has...
-
Credit Analyst
1 month ago
Roswell, United States OTR Solutions Full timeOTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.OTR has...
-
Credit Analyst
4 days ago
Roswell, United States OTR Solutions Full timeOTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.OTR has...
-
Credit Analyst
2 days ago
Roswell, United States OTR Solutions Full timeOTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. OTR has...
-
Credit Analyst
3 weeks ago
Roswell, United States OTR Solutions Full timeJob DescriptionJob DescriptionOTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class...
-
Credit Analyst
4 weeks ago
Roswell, United States OTR Solutions Full timeOTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. OTR has...
-
Credit Analyst
1 month ago
Roswell, United States OTR Solutions Full timeOTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. OTR has...
-
Behavior Analyst
3 weeks ago
Roswell, United States Collage Rehabilitation Partners Full timeOverview Join the excitement of a dynamic company committed to providing exceptional neurological rehabilitation to adults with brain injury! Learning Services, a Collage Rehabilitation Partner is seeking a Full Time Behavior Analyst (BCBA) for our facilities in Roswell, GA. Learning Services, a Collage Rehabilitation Partner is a growing organization...
-
Behavior Analyst
3 weeks ago
Roswell, United States Learning Services, A Collage rehabilitation partner Full timeOverview:Join the excitement of a dynamic company committed to providing exceptional neurological rehabilitation to adults with brain injury! Learning Services, a Collage Rehabilitation Partner is seeking a Full Time Behavior Analyst (BCBA) for our facilities in Roswell, GA. Learning Services, a Collage Rehabilitation Partner is a growing organization...
-
Behavior Analyst
2 weeks ago
Roswell, GA, United States Learning Services, A Collage rehabilitation partner Full timeOverview:Join the excitement of a dynamic company committed to providing exceptional neurological rehabilitation to adults with brain injury! Learning Services, a Collage Rehabilitation Partner is seeking a Full Time Behavior Analyst (BCBA) for our facilities in Roswell, GA. Learning Services, a Collage Rehabilitation Partner is a growing organization...
-
Travel Ultrasound Technologist
4 days ago
Roswell, United States Supplemental Health Care Full timeSupplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Roswell, New Mexico.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeksEmployment Type: TravelJob Description:Supplemental Health Care is working with a hospital in Roswell, New Mexico...
-
Travel Ultrasound Technologist
4 days ago
Roswell, United States Supplemental Health Care Full timeSupplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Roswell, New Mexico.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeksEmployment Type: TravelJob Description:Supplemental Health Care is seeking Ultrasound Technologists in Roswell, New...
-
Travel Ultrasound Technologist
4 days ago
Roswell, United States Supplemental Health Care Full timeSupplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Roswell, New Mexico.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeksEmployment Type: TravelJob Description:Supplemental Health Care has been named Best in Staffing based on real...
-
Travel Ultrasound Technologist
5 days ago
Roswell, NM, United States Supplemental Health Care Full timeSupplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Roswell, New Mexico. Job Description & Requirements Specialty: Ultrasound Technologist Discipline: Allied Health Professional Start Date: ASAP Duration: 13 weeks Employment Type: Travel Job Description: Supplemental Health Care has been named Best in Staffing based on...
-
Travel Ultrasound Technologist
5 days ago
Roswell, NM, United States Supplemental Health Care Full timeSupplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Roswell, New Mexico. Job Description & Requirements Specialty: Ultrasound Technologist Discipline: Allied Health Professional Start Date: ASAP Duration: 13 weeks Employment Type: Travel Job Description: Supplemental Health Care is working with a hospital in Roswell, New...
-
Travel Echo Technologist
2 days ago
Roswell, NM, United States Supplemental Health Care Full timeSupplemental Health Care is seeking a travel Echo Technologist for a travel job in Roswell, New Mexico.Job Description & RequirementsSpecialty: Echo TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeksEmployment Type: TravelJob Description:Supplemental Health Care is working with a hospital in New Mexico to hire...