Dispatcher

Dispatcher

Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #1322 Friday, April 5, 2024 Competitive compensation Pay is on a weekly cycle, every Friday Career Advancement Opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long-term disability Immediately vested in our 401(k) company match Exceptional guidance and support from our managers Collaborative culture & environment  Robust training opportunities with company reimbursement upon achieving required licensing Apprenticeship programs for fire sprinkler, fire alarm and inspection positions Opportunity to work alongside some of the best talent in the fire protection industry

The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.

This position is located at our Hudson, NH location. 

Responsibilities include:
• Performing triage on incoming customer calls
• Scheduling service for customers as necessary
• Dispatching technicians to perform service at customer sites as necessary

• Answer phone calls, text or email messages
• Provide customer support as necessary
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note

taking

Requirements include:
• Strong customer service skills
• Above average typing speed
• Strong grammatical and spelling skills
• Competency with Microsoft Office Suite
• Pleasant and professional phone manner
• Neatness and organizational skills
• Excellent listening and communication skills
•The ability to manage multiple priorities
• A strong work ethic and professional appearance
• The ability to perform physical activities outlined in the accompanying physical requirements checklist
• Satisfactory results in a company mandated criminal background check and drug test
• The ability to fit in with our culture of teamwork
• An ability to quickly learn new tasks

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Other details

Pay Type Hourly Danvers, MA 01923, USA Hudson, NH 03051, USA Massachusetts, USA New Hampshire, USA Worcester, MA, USA

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