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Student Service Advisor

3 months ago

Overland Park, United States Ottawa University Full time

JOB SUMMARY

Responsible for providing academic leadership and instruction within the University through student counseling, academic advising, and guiding students toward successful degree completion. The Academic Advisor: Counsels the student from the point of entry into Ottawa University through to graduation. Monitors the student’s enrollment and persistence, curriculum, degree planning activities, financial aid, student account, and is an ombudsman for the individual student throughout the degree-seeking relationship. Solicits support from internal and external resources according to students’ needs and fosters students’ academic and professional development through connections with remedial, mentoring, career development, and internship services, as well as other resources offered through the University. Serves as the primary contact between the student and the University in all aspects of the student’s life and experience with Ottawa University.

ESSENTIAL FUNCTIONS OF THE JOB (provide list of items which are essential to effective outcomes in this role):

Receives student from the Enrollment Advisor (EA) once enrolled into the University system. Facilitates the online new student orientation course for degree-seeking students and works with other advisors to coordinate delivery of new student orientations at each campus. Conducts initial risk assessment and appropriate follow-up assessments with the student to determine needed or valuable programming and services appropriate for the student. Develops student remedial and tutoring plan as appropriate and necessary. Works with students to create (or update) and maintain a current Graduation Plan. Leads the student toward effectively scheduling and enrolling in courses as guided by the Graduation Plan. Tracks the student’s progress and maintains regular contact encouraging consecutive term enrollment and continued academic progress. Advises the student related to concerns, questions, and problems as they arise and provides a connection for the learner with appropriate university services. Serves as a coach and fosters a productive University support system for the student. Serves as central communicator with the student regarding updates and changes to university policies, procedures, and operational processes. Implement established procedures toward providing timely eligibility and funding information to students to guide their financial planning. Assure that all required documents are complete and audits are facilitated as required. Understand and continuously expand knowledge of Title IV financial aid regulations. Meets with the student as needed to update progress and assess needs for tutoring, mentoring, career counseling, internship, service learning, etc. Connects student with appropriate faculty members for further mentoring as needed. Convenes and is an advocate for the use of additional academic and professional resources for the student when appropriate. Conducts exit interview with student at time of graduation or upon leaving the University system. Other duties as assigned

STANDARD UNIVERSITY EXPECTATIONS:

Model and encourage collaboration among University departments assuring effective communication and operations. Understand the University’s policies and, procedures, and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the University’s Code of Conduct and Ethics. Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University. Be mindful and supportive of the overall Mission of Ottawa University. Exercise Inclusivity in your daily actions accruing alignment within expectations of the University’s Diversity Statement.

Qualifications

REQUIRED EDUCATION: (education based on essential job duties and requirements consistent with business necessity):
Master’s degree in Adult Education, Counseling, Student Services or a related field required.

REQUIRED EXPERIENCE: (experience based on requirements in role and are consistent with business necessity)
Three (3) years of experience in higher education; prior experience as an advisor in higher education. Preferred experience advising School of Education programs.

ADDITIONAL ELIGIBILITY REQUIREMENTS: List required and/or preferred certification, industry specific requirements, required or preferred use of equipment, and all necessary job skills, abilities, and knowledge competencies) Provide a list of items below:

Highly effective interpersonal and life coaching skills Competent working in and knowledgeable of academic and curricular issues Skilled in the use of assessment tools and the application of assessment data Sensitive to and aware of the needs of adult learners Highly effective telephone and communication skills Strong organizational skills Has academic credentials to easily gain the respect of his/her assigned advisee population Understands that advising is a form of teaching and mentoring Effective computer skills to manage and utilize a database driven client record system

WORKING CONDITIONS (Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting #, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions). Provide a list of items below:

Prolonged periods of sitting. Must be able to lift 5-15 pounds at a time. May require evening/weekend schedule.

TRAVEL REQUIREMENTS: No - Travel Required

If YES, list type and approximate percentage: None Responsible for driving students and University vehicles as part of job duties (YES/NO): No