Technical Specialist

Found in: Talent US C2 - 2 weeks ago

Elko, United States Sandvik Full time

Sandvik Mining & Rock Solutions is looking for a

Technical Specialist – Rock Tools

Location - Northern Nevada

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, services, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Key Performance Areas

The Technical Specialist - Rock Tools is responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.

Key Responsibilities:

Technical Expertise

Provides technical training to the service network on proper operation, maintenance and troubleshooting practices. Provides technical support to end users, operators, and service personnel in cases of complex technical issues. Provides relevant feedback to factories to enable improvements to the equipment or its operation. Provides assistance in compiling accurate data to process warranty claims and rock tool improvements. Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories. Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation. Performs rock tool demonstrations in a safe manner. Assists in the training of distributors.

Customer Service

Provide on-site technical assistance to resolve issues. Assists customers with parts interpretations and recommended stock holdings. Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.

Safety and Environment

Complies with Sandvik Mining and Rock Technology safety policies and applicable government, customer or industry regulations or requirements. Identifies and reports any unsafe work habits. Strives to find safer ways for customers to work with Sandvik’s products.

Your Profile

We are looking for a self-directed and collaborative individual who has strong investigative, diagnostic and technical skills, in addition to effective written and verbal communication skills. Two year Technical/Engineering Degree in a mechanical/mining discipline along with 5 years of Technical & Training experience. Ability to meet deadlines, work in a team environment along with computer and listening skills is a must. Knowledge of foreign language - Spanish or French is a plus. This role will require travel and the ability to work a flexible schedule.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

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