Courtyard Warwick
4 weeks ago
Job Description
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
JOB DUTIES AND RESPONSIBILITIES
Ensure that rooms and public areas are cleaned and sanitized to company-mandated standards Ensures that rooms have clean linen, bedding and towels Understands and follows all safety and security procedures as mandated by the hotel Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings ( mall, restaurants) Ensures that rooms are stocked with soap, tissues, drinking glasses, etc. Identify items that guests have left behind and report items utilizing hotel's lost and found procedures Other duties as assignedEDUCATION AND EXPERIENCE
High School Diploma/GEDKNOWLEDGE, SKILLS AND ABILITIES
Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Knowledge of cleanliness standards*
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