Road Supervisor

Knowledge and Experience 

High School diploma or equivalent Must have and maintain a valid Commercial Driver’s License (CDL) Class B with passenger endorsement Must pass a DMV driving record check and maintain clean driving record throughout employment  Must be able to exhibit excellent customer service to both internal and external customers Must be willing to have flexibility with schedule and work in a 24/7 environment, to include weekends and holidays Must be able to pass a pre-employment drug test, background check, federal finger printing and a DOT physical examination

Key Accountabilities

Road Supervisors are to provide direct oversight of vehicle operators on the street Observes driving skills and work habits of drivers in the field Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications Assist dispatch and maintenance staff with vehicle change outs that occur in the field Assist operators with service or passenger problems Conduct road observations according to client and local policy Monitor street operations for on-time performance and schedule adherence Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures Follow company safety and operational rules and procedures Ability to work under stress and meet strict timelines Responsible for onboard evaluations, trail checks, drive cam and mentoring/coaching drivers Monitor pull-outs and service areas Vehicle accident investigation Other duties as required

Skills

Must be able to operate iPad, cellphone and personal computer Must have intermediate MS Office and e-mail experience Ability to read, write and speak English Ability to communicate effectively and work with all departments Ability to work independently and objectively

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Frequently works outside in extreme, hot and/or cold, weather May sit for over six hours a day; High volume use of telephone and computer May reach and pull overhead; May climb, bend and kneel May operate a vehicle for over 6 hours per day May use electronic hand-held device (iPad, cell phone, two way-radio) May be exposed to fumes while responding to incidents on the buses

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