Complaint Managemet Spec 3
6 months ago
Roles & Responsibilities
This position reports to an Engineer in the Field Assurance Department. This department is responsible for fielding of customer complaints about products. The complaints may come from patients, health care providers including physicians, nurses, or other health care staff. This department investigates the root cause of failure from an engineering perspective. This position will be responsible for helping to process customer complaints, aiding in the investigation of root cause analysis, and will assist with engineering activities including: decontamination/processing of returned medical devices, collect data, analyze data and prepare reports, and processing of customer complaints.
Experience Required
Two to four (2-4) years’ experience in a related area or equivalency.
Skills & Certifications
Ability to learn new databases with guided training. Proficient in Microsoft suite and general computer skills. Grammar, writing and editing skills and proofreading competency. Excellent organizational and functional skills. Strong interpersonal communication skills. Ability to maintain confidentiality about information received in the course of duties in compliance with HIPPA regulations. Ability to work independently, prioritize tasks, and excellent attention to detail. Ability to handle a large volume of work in an organized manner. Functions well under pressure.
Eligibilities & qualifications
Minimum Qualifications:
Two to four (2-4) years’ experience in a related area or equivalency. Demonstrated human relations and communication skills. Working competence in Word Processing, Excel spreadsheets, presentation and other software programs along with good letter composition skills.Must have:
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