Underwriting Account Service Associate

2 weeks ago

Chicago, United States Zurich Insurance Company Full time

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into one of the following North American office locations: Chicago, IL.

In this role you will be responsible for:

Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.

Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.

Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for simple to complex business and products.

Participates in broker/customer meetings, as needed.

Issues new business and renewal policies, endorsements, handles billing and various service requests for complex business.

Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

Basic Qualifications:

Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
OR

Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
OR

High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
AND

Knowledge of data collection and analysis

Microsoft Office experience

Preferred Qualifications:

Insurance industry knowledge

Knowledge of Risk Management

Knowledge of processing, rating and policy management systems used in the insurance industry

Strong verbal and written communication skills

Exceptional quality awareness with excellent customer experience focus

Superior skills in relationship building, active listening with customers and coworkers

Attention to detail, advanced desk management and priortization of timely deliverables

Large Casualty experience a plus

Strong multi-tasking skills

Issuing new business policies, renewal, endorsements and handling billing and other service-type issues

5% Travel, as needed


As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().

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