Shift Leader

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow. 

Position Type:

• Full-time
• Starting Pay $13.00/hour

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Paid Time Off
• Health Insurance (Medical/Vision/Dental)
• Retirement Account with Employer Match
• Life Insurance
• Employee Discounts
• Paid Training
• Scholarship Opportunities
• Bonus Opportunities

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Lead by example -- must adhere to all Chick-fil-A policies and procedures
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Ensures that the restaurant meets all food safety requirements
• Coach team members to recognize best practices and problem resolution
• Serve as the "Chief Problem Solver" for guests and the team
• Actively engage in leadership meetings
• Communicate all issues with team members and guests to Director team in a timely manner

Qualifications and Requirements:

• Must be 18 years or older
• Highly dependable
• Reliable transportation
• Ready to serve with a strong sense of ownership
• High integrity and honesty
• Heart of a mentor and coach
• Ability to multi-task
• Thrive in a fast-paced and high stress environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A Natchitoches restaurant is locally owned and operated by an independent, franchised Operator who invests in the future of their Team Members and give back to their communities.