Client Monitoring Field Staff Specialist

Found in: Talent US C2 - 1 week ago


Baton Rouge, United States Conduent Business Services Full time

Job Description:

Client Monitoring Field Staff Specialist - Baton Rouge

 

Hourly Rate $15/hr

Reimbursement for Mileage (Must have your own vehicle and Valid DL)

Hours: 8am – 5pm

Reimbursement for Mileage

 

 

This position requires extensive travel as you will be making 15 in-home visits (per day) to our clients within a region (Baton Rouge and Surrounding). You will be reviewing the approved services client qualifies for and ensuring they are receiving. Training will be in Baton Rouge

 

Principal Duties and Responsibilities:

  • Prepare for visits by reviewing current LA Plans of Care and other data on participants in OPTS and LOCS Long Term Care Programs to applicants.
  • Comply with routine participant monitoring in-person visits.
  • Complete Monitoring Checklist in LOCS, review provider service logs, and time sheets during in-person visits
  • Document participant changes, outcomes, and any participant issues or complaints
  • Complete Elder Protective and Adult Protective forms, as needed.
  • Route provider issues via LOCS to the Provider Monitoring Unit within one business day
  • Reported change in status via LOCS to the appropriate Client Assessment Specialist within one business
  • Comply with complaint procedures, escalate, and refer complaints to OAAS for Protective Service Services according to OAAS policy.
  • Daily travel to scheduled visits
  • Participate in ongoing Conduent and Departmental
  • Participate in Continuous Quality Improvement (CQI) process.

Educational, Training, and Experience Requirements:

  • Associate degree in health or human services, preferred.
  • Minimum of two years of health related service experience; at least one year experience working with older adults or persons with disabilities
  • Knowledge of healthcare, elderly and disabled adult populations preferred.
  • Knowledge of Medicaid preferred.

Specialized Knowledge and Skills Required:

  • Effective verbal, written, and interpersonal skills.
  • Excellent analytical skills
  • Ability to interpret data.
  • Ability to work independently and autonomously.
  • Ability to adhere to OAAS and CSS departmental timelines.
  • Valid Louisiana driver’s license
  • Current Louisiana automobile insurance
  • Working knowledge of and experience in:
  • Department of Health and Hospitals (DHH)
  • Office of Aging and Adult Services
  • Bureau of Health Services Financing (BHSF)
  • Medicaid
  • Office of Citizens with Developmental Disabilities (OCDD)
  • Medicaid Home and Community Based Waivers
  • Understanding of healthcare, especially in areas related to elderly and disabled adults.
Closing:



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