Computer Systems Analyst
4 weeks ago
Work Details:
Collaborate with the Office of Science Policy, Planning, and Communications (OSPPC) leadership, technical staff, content creators, and other stakeholders to enhance usability, accessibility, and performance of NIMH's digital communications. 1 Collaborate with team members and external contractors to complete work. 2 Enter requests into a ticketing system, monitor their status, and close appropriately. 3 Communicate and follow up with project stakeholders concerning incoming project details and deliverables. Conduct administrative duties, such as setting up meetings, drafting invoices and drawing estimates. Track, update and report project progress. Perform other duties assigned by the Project Manager. 4 Assist NIMH researchers and other institute staff to update the NIMH internet and intranet websites using NIMH digital publishing platforms (Drupal for internet and SharePoint for intranet). 5 Provides technical experience needed to perform analyses, processing and user support of various computer systems using standard statistical procedures and techniques. Maintain and share comprehensive working knowledge of Federal government, HHS, NIH, and NIMH standards, policies, procedures, and best practices applicable to web development and other digital communications. Write and modify code to support NIMH website functionality. Write and modify code to support NIMH website analytics reports. Follow standard operating procedures (SOPs) for digital communications requests. Review/edit SOPs based on experience following them and feedback from stakeholders. Recommend and formulate SOPs as appropriate. Triage and complete incoming requests for updates to the NIMH internet, intranet, and OSPPC SharePoint sites. Post scientific documents and other complex materials on the NIMH website in a timely manner and in accordance with Section 508 requirements. Review HTML code from external contractors to ensure it complies with relevant standards and is suitable for publishing. Attend meetings and collaborate with staff on web development projects. Utilize approved third-party services (, EventBrite, etc.) to support the distribution of NIMH information. Ensure integrity and availability of NIMH web pages. Routinely run scans for site performance and broken links. Work with team to resolve issues. Understand Section 508 requirements as they pertain to digital information and evaluate NIMH websites for compliance with those requirements and standards. This may involve using third-party monitoring tools. Suggest remediation steps for non-compliant materials. Maintain the NIMH YouTube Channel; upload videos; create 508-compliant captions. Sets up and uses various computer systems and software packages. Compiles and manages data and assists with quality control. Produces various reports, graphs and figures for presentation. Trains users in applying systems and analysis methods. Maintains systems software as well as hardware and security configurations. Maintains interface software between multiple computer environments to ensure smooth operation and communication. Develops new programs and systems as needed. Coordinates data storage and mining.1, 2, 3, 4, 5 represents priority rankings, where 1 is highest priority and 5 is lowest priority of those ranked
Minimum Education
Bachelor
Additional Qualifications:
Bachelor's degree in Information Technology, Computer Sciences, or related discipline with three (3) years of related experience; or Bachelor's degree in unrelated field and five (5) years of related experience. Field of Study Computer and Information Systems Software HTML CSS Javascript Skills Ability to code HTML Strong communications skills, both oral and written. Knowledge of HTML, CSS, mobile and desktop web browsers. Ability to code HTML. Demonstrated ability to effectively organize, prioritize, and execute multiple tasks in a deadline-driven environment. Ability to solve problems as they arise and show strong attention to detail. Excellent analytical, organizational, and time management skills. Experience using Drupal 7/8/9 preferred. Strong interpersonal skills and experience in customer support or customer service.-
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