Refractive Counselor

Company Intro

At American Vision Partners (AVP) , we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees

Responsibilities

Build rapport, provides clear, concise details regarding specific surgery and cost; answers questions regarding procedure
Recognizes patients personally; greets with a smile; makes eye contact and uses appropriate dialogue to provide a positive experience
Overcome objections and recommend surgery based on patient’s desired outcome and physician recommendation
Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business
Maintain a conversion rate of 60% or higher of eligible candidates
Meet the companies goals set forth during and said time frame
Obtains necessary information from patients to complete paperwork
Schedule all patient surgery appointments; pre- and post-operative appointments, including those with the patient’s referring physician
Aid patients in obtaining financing if needed
Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
Works closely with other departments / office to transfer chart information and complete charts as requested
Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
Obtains proper referral or authorization
Collecting and processing payments from patients and daily reconciliation of cash report
Respond to new patient inquiries and making outbound calls and/or emails to leads
Follow up on all non-converted patients after consult
Solicit referrals from patients- creating excitement for sharing a positive experience for friends and family

Qualifications

Education and Experience:

High school diploma or equivalent
Minimum one year medical practice experience; refractive, surgical, aesthetic or ophthalmology specialties preferred
Sales or educational experience a plus

Benefits & Perks

Your health, happiness and your future matters At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more

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