SVP, Operations

Found in: Talent US C2 - 2 weeks ago

New York, United States Nationwide Private Client Full time
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you

Job Description Summary

Do you enjoy working with other executives to drive the strategy of a Fortune 100 company? Are you an expert in Standard Commercial and Excess & Surplus Claims & Business Operations transformation? If you thrive in an environment where you can interface with leaders across Nationwide Property Casualty and the Enterprise to achieve financial goals, strategic vision and build industry expertise, then we want to hear from you

You will be the senior executive responsible for the Claims, Operations, Business Delivery & Data Services, Project Portfolio Management, and Indemnity Services for P&C Standard Commercial and E&S/S divisions accountable for profitable management of an $8.6B book of diversified business. You’ll be reporting to the President of Nationwide P&C Standard Commercial and Excess Surplus & Specialty, and working with both Business Unit, Operations and Corporate Support functional areas (Technology, Actuarial, Finance, Reserving, Legal, Compliance, etc). Your primary goal is developing business execution and transformation strategy, establish the overall direction plans and objectives of the operations, and provide supervision, management, and control for all operational activities within the Standard Commercial and E&S/Specialty businesses.

Job Description

Key Responsibilities:  

Strategic thought leader of the overall Standard Commercial & E&S/Specialty claims and operations functions, including accountability for identifying and developing plans to achieve long-term goals of the company.

Oversees the organization’s Standard Commercial and E&S/Specialty Claims and Indemnity functions. Serves and the Chief Claims Officer with highest level approval authority and accountable for delivering industry leading risk management and claims expertise.

Oversees the organization’s Standard Commercial and E&S/Specialty Operations and Business Delivery for technology and non-technology projects and accountable for the foundational data and platform transformation strategies.

Drive increased effectiveness of servicing and process operations, including developing new procedures and systems, and enhancing existing processes to achieve optimal efficiency while minimizing operational risk. Serve as the champion of the” Voice of the Customer” and influence the design of products and services that delight our members value.

Responsible for the key areas of: strategic contingency planning; organizing the way the claims and operations organizations allocate resources, assign tasks, and go about accomplishing goals; establishing claims and operations policies, programs and annual business goals; continually monitoring performance and correcting situations in which the goals and objectives are not being met.

Oversees executive and associate management functions. Including performance management, salary planning and administration, assessing and development of talent to ensure associates are appropriately skilled for future business state model, hiring and placement, and ensuring a strong performance driven culture.

May Perform other responsibilities as assigned.

Reporting Relationships: Reports to President, E&S Specialty and Commercial Lines

Typical Skills and Experiences:  

Education: Undergraduate degree required in Business, Finance, Insurance, Economics, Statistics, or related field; graduate degree preferred. 

License/Certification/Designation: CPCU and E&S/S industry specific designations are strongly preferred.

Experience: 20+ Years of business operations, claims, regulatory, analytics, and budget management is preferred.

Knowledge, Abilities and Skills: Expert knowledge of specialty lines insurance underwriting, risk and regulatory environment. Technical underwriting, product and insurance carrier value chain expertise. Advanced analytics, modeling and data fluency. Strategic agility and vision management. Executive presence, communication and command. Strong written and verbal communication, negotiation, influencing and interpersonal skills. Exercise independent judgment and effectively make sound business decisions. Creatively resolve unique and challenging business problems.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:  

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment; light travel also required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

We currently anticipate accepting applications until 04/10/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

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