Director of Service
4 weeks ago
Real Property Management Express is a dynamic and innovative company headquartered in Sioux Falls with a dedication to excellence in property management. We take our company culture seriously, believe in being excellent members of a high-performing team, and we are actively looking for rock stars who want to join us on an exciting journey. As we continue to grow, we are seeking a highly motivated and detail-oriented Director of Service to help guide the company to the next horizon.
Responsibilities:
- Develop and implement a comprehensive customer experience strategy that aligns with the company's mission and values.
- Lead and inspire a team of customer experience professionals, setting clear performance expectations and fostering a culture of excellence.
- Champion the voice of the customer within the organization, ensuring that customer feedback and insights drive decision-making.
- Collaborate with cross-functional teams to improve processes and remove friction points in the customer journey.
- Establish and monitor key performance indicators (KPIs) to measure the success of customer experience initiatives.
- Identify opportunities for personalization and customization of services to enhance customer satisfaction and loyalty.
- Oversee the design and delivery of training programs to ensure that all employees understand and prioritize the customer experience.
Qualifications:
- Proven leadership experience, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills.
- Excel
- lent communication and interpersonal skills. A deep understanding of customer feedback mechanisms and customer satisfaction measurement.
- Proficiency in customer experience management tools and technology.
- A passion for customer advocacy and a relentless focus on improving the customer journey.
Benefits:
Competitive salary commensurate with experience. Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Apply today by submitting your resume and cover letter.
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