Director of Service

4 weeks ago


Sioux Falls, United States Real Property Management Full time

Real Property Management Express is a dynamic and innovative company headquartered in Sioux Falls with a dedication to excellence in property management. We take our company culture seriously, believe in being excellent members of a high-performing team, and we are actively looking for rock stars who want to join us on an exciting journey. As we continue to grow, we are seeking a highly motivated and detail-oriented Director of Service to help guide the company to the next horizon.


Responsibilities:

  • Develop and implement a comprehensive customer experience strategy that aligns with the company's mission and values.
  • Lead and inspire a team of customer experience professionals, setting clear performance expectations and fostering a culture of excellence.
  • Champion the voice of the customer within the organization, ensuring that customer feedback and insights drive decision-making.
  • Collaborate with cross-functional teams to improve processes and remove friction points in the customer journey.
  • Establish and monitor key performance indicators (KPIs) to measure the success of customer experience initiatives.
  • Identify opportunities for personalization and customization of services to enhance customer satisfaction and loyalty.
  • Oversee the design and delivery of training programs to ensure that all employees understand and prioritize the customer experience.


Qualifications:

  • Proven leadership experience, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills.
  • Excel
  • lent communication and interpersonal skills. A deep understanding of customer feedback mechanisms and customer satisfaction measurement.
  • Proficiency in customer experience management tools and technology.
  • A passion for customer advocacy and a relentless focus on improving the customer journey.


Benefits:


Competitive salary commensurate with experience. Comprehensive benefits package, including health insurance, retirement plans, and paid time off.


Apply today by submitting your resume and cover letter.



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