Description:

is is the journey level classification in the Health Services Systems Analyst series. Incumbents perform analysis of Health Services applications and are required to be fully trained in all procedures related to their assigned area of responsibility. Positions in this classification are located only in the Health Services Information Technology Unit and report to the Health Services Information Technology Supervisor or Manager. Minimum QualificationsEducation: Possession of a Bachelor's degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field. Experience: Three (3) years, or its equivalent, of system analysis experience including two (2) years in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases. Incumbents will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects. Substitution for Education: One (1) additional year of qualifying experience noted above may be substituted for the required academic major. Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. Substitution for Experience: A Master's degree in one of the fields noted above may be substituted for one (1) year of the required experience. Possession of a current Epic certification may be substituted for six (6) months of the required experience. Certification: Some positions may require the employee to obtain and maintain vendor specific certifications on the applications supported. The incumbent will be required to obtain the certification requested within six (6) months of notification from the supervisor. Knowledge, Skills, and AbilitiesKnowledge of: The requirement for protecting security and confidentiality of system dataHealth information systems application, health information exchanges and standard healthcare message formatsHealth care financial and data reporting requirementsHealth care and/or health plan organization and structureProject management principles and practicesTime management and organization skills with ability to work on multiple projects simultaneouslyTroubleshooting computer applicationsData analysis techniquesMethodologies used in the practice of systems analysisAnalytical and problem solving skills Ability to:Communicate effective both verbally and in writingWork independently and collaborate as needed with team and other divisionsAnalyze technical specifications for data and applicationsTroubleshoot information systems and applications and resolve complex problemsCommunicate technical information effectively to various levels in the organization, including the vendor communityDemonstrate care in handling customer needs and build a trusting rapport with customersAdapt to on-going change and work in a fast-paced, customer-focused environmentProvide and promote excellence in customer service for both internal and external customersAcknowledge and respect cultural and linguistic differences of the County's diverse populationTypical TasksCoordinates and documents major aspects of the project and/or processDevelops proposals for system modification/replacement including cost benefit analysis and resource requirementsCreates and maintains project plans and coordinates steps to meet implementation and/or upgrade scheduleImplements application changes to support the internal/external customerDevelops detailed procedures on software installation and configurationDevelops test plans for all changes/upgrades to ensure performance and maintenance of data integrityPerforms integration of systems/process as needed within the scope of the projectIdentifies, tracks, and reports problems to vendors and follow-up/resolution to customersDevelops requirement documents to ensure that the business needs including functional specifications are documented and reviewed prior to system acquisition or system enhancementCommunicates changes to internal and external customers and department management in a timely mannerDevelops and maintains training environments and materials, and provides role-based education (classroom setting, handouts, e-learning, etc.)Coordinates and provides initial and follow-up training to customersWorks with internal analysts and technical staff to conceptualize function, data structures and best fit, and creates functional specifications to meet customer expectationsProposes comprehensive options for solutions to complex problems taking into account all technical and operational issuesProvides objective assessments of implementation quality, documenting sources of error and "lessons learned"Defines and performs primary testing of enhancement/upgrades before release to usersFunctions as a liaison between the technical team, user community, and stakeholdersIdentifies scarce, inadequate, or absent resources, and makes provisions to resolve the deficienciesProvides assessments of existing system capabilities, workflow, user requirements, options and outcomes, to evaluate effectiveness of changeProvides and promotes excellence in customer service for both internal and external customersMay provide lead direction to subordinate personnel

Skills:

health insurance, Troubleshooting, systems analysis, configuration, Requirement documentation

Top Skills Details:

health insurance,Troubleshooting,systems analysis,configuration

Additional Skills & Qualifications:

This person will be trained in certified in Epic Tapestry. They must be willing to complete the certification within 6 months Will attend training in the first month.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.