Senior Systems Administrator-Hybrid #3665

4 weeks ago


Hanover, United States GovCIO Full time

Overview

We are currently hiring for a Sr Systems Administrator to support a Network Operations Center for the National Background Investigation Services (NBIS) system. Candidate must be located within commuting distance of Hanover, MD. Candidates are expected to reside locally and be able to report to the customer site one to two days per week as needed.

Responsibilities

Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide a modern automated DevSecOps environment. The NBIS application is an enterprise mission system supporting personnel vetting. Provide tier 2 trouble ticket resolution or escalation to tier 3 team Provide quick and professional Tier 2 application support to include ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, timely, and accurate support. Utilize ServiceNow to input, track and manage Help Desk Trouble Tickets for NBIS Coordinate with other Tier support teams to share information and create knowledge articles with the goal of resolving tickets efficiently at the lowest possible tier Monitor NBIS and related applications using logs, dashboards, Tier support reports, and any other available sources to detect and react to events that effect usability, performance, and quality of the applications Use this information to find and report problems quickly, which will regulate the quantity of users impacted and service support tickets created Monitor the application support process to ensure timelines are met Normal operating hours expected: Monday-Friday; 0800-1700 for Shift A or 1000-1900 for Shift B

Qualifications

Required Skills and Experience:

High School with 9+ years (or commensurate experience) Clearance Required: Top Secret

Required Skills and Experience:

5-8 years exp with System AdministrationCloud services experience (preferably AWS)8570 certification

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