Service Advisor

6 months ago

Winchester, United States Highway Motors - Winchester Full time

Highway Motors believes that no organization is any better than the people who work for it.  Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do.
We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits 

  • Medical, Dental & Vision Insurance 
  • 401K Plan + Match
  • Paid time off and vacation
  • Short/Long Term Disability
  • Growth opportunities 
  • Paid Training
  • Great Facility 
  • Family owned and operated
  • Health and wellness 
  • Discounts on products and services
  • Hours are 3:00pm-12am
Responsibilities
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Schedules service appointments.
    Obtains customer and vehicle data prior to arrival when possible.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
  • Obtains customer's signature on repair order.
  • Establishes customer's method of payment.
    Checks customer credit status.
  •  Obtains credit approval, if necessary .
  • Opens and closes repair orders.
  • Notifies dispatcher of incoming work.
  • Handles telephone inquiries regarding appointments and work in process.
    Maintains timely and professional contact with service customers.
  • Checks on progress of repair throughout the day.
    Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Obtain purchase order.
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
    Ensures repairs are charged out correctly.
  • Explains completed work and all charges to customers.
  • Advises customers on the care of their trucks and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Keeps work area clean.

Qualifications

  • At least 1 year of Fleet or Dealership experience
  • Great Customer service skills 
  • High school diploma or equivalent required
  • Leader with a strong sense of dedication to the customer and service team
  • Self-motivated and professional
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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