Team Lead

Found in: Talent US C2 - 2 weeks ago


Austin, United States TRIGO Full time
Overall Purpose of a Team Lead

Ensure customer satisfaction by providing quality services/support and by training, developing and motivating team members

Provide leadership and guidance to site personnel

Support and maintain a positive and productive atmosphere at sites

Ensure all company and customer guidelines are upheld

May Report to

Site Manager / Site Supervisor / Sr. Site Leader / Site Leader

Responsibilities

Client relationship & Business development
  • Establish and maintain relationships with customers and site personnel
  • Daily communication with various stakeholders at the site level
Operations
  • Assist Site Leaders or Sr. Site Leaders as needed
  • Train inspectors and validate adherence to process (ie: audits)
  • Communicate changes in projects and work instructions to inspectors
  • Document and report non-conformances to Site Leader/Supervisor
  • Make independent judgments for subjective scenarios according to project needs
  • Troubleshoot and problem solve with the Site Lead/ Supervisor, for issues pertaining to process flow, new criteria, spikes/spills
  • Manage material movements using inventory management tools (ie: scanners) as needed
  • Work as an inspector when required
  • Comply with local and company Health & Safety legislation, laws, and policies
  • Comply with all TRIGO and site specific customer policies

Organization & management

  • Facilitate communication of information within and between workgroups
  • Assist in maintaining a 5S/6S working environment

Technical

  • Collect and maintain company reports and data
  • Utilize company web portals to record required audits and documentation

Other

  • Any other duties as assigned

Knowledge, skills, abilities

Hard Skills

  • Proficiency in English
  • Excellent written and verbal communication skills
  • Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook
  • Proficient in the use of various gauges and measuring devices
  • Demonstrated flexibility within a fast-paced challenging environment
  • Ability to take initiative and handle highly sensitive and confidential material
  • May require the ability to travel on a flexible schedule as needed for variable lengths of time and distances
  • Walk and/or stand for long periods of time
  • Lift / move 50 pounds
  • Work in a repetitive environment to include one or more of the following: lift, twist, grasp, grip, reach, pull, push, bend, squat, kneel
  • Work in an environment that may include exposure to extreme heat or cold, loud noises, moving mechanical parts or machinery, fumes and odors

Values and Attitude

Global team spirit

  • Team player
  • Caring for people
  • Open-minded

Excellence

  • Reactive
  • Resilient to pressure
  • Rigorous

Customer focus

  • Client oriented
  • Reliable & trustworthy
  • Flexible

Initiative

  • Autonomous
  • Innovative
  • Daring

Work experience

  • 1+ year in Quality related position preferred
  • Demonstrate leadership ability

Education background

  • High School Diploma or Equivalent


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