Bilingual Payroll Agent

3 weeks ago

Tampa, United States Kelly Services Full time
Overview

Do you have a bachelor's degree and proven experience providing payroll support? KellyConnect® is looking for you

We're seeking a bilingual Payroll Agent, speaking English and French Canadian, to work at a premier employer centrally located in Tampa, FL. The Payroll Agent uses a case management system to receive calls, cases, and chats from employees regarding their pay and will answer general questions, as well as more sophisticated inquiries regarding payroll policies and procedures with respect to employees' pay. If this sounds good, take a closer look below.

This role runs through December, 2024, with the potential to extend to a long-term open-ended opportunity.

Schedule/Compensation Details:

  • Attractive hybrid work solution that offers the best of both worlds
    • 3 days a week onsite, 2 days a week remote
  • Competitive pay rate- $26

Why should you apply:

  • Medical and dental benefits
  • Opportunity to gain valuable experience.
  • Enjoy a positive and supportive work environment.
  • Paid training to ensure you have the skills & knowledge to succeed.

Responsibilities

What's a typical day as a Payroll Agent? You'll be:

  • Responding to payroll inquiries from current and former JJ Vision employees (and, occasionally, non-employees such as contractors).
  • Utilizing reference materials, such as our online knowledge base to maintain a basic understanding of payroll operations and assure accurate responses to questions and requests.
  • Assuring that sufficient information is collected to resolve inquiries.
  • Conferring with the Payroll Supervisor, as well as other colleagues, to provide complete and accurate responses and redirect unanswered/more complicated inquiries or transactions to other departments, following established processes.
  • Utilizing a case management tool to accurately capture, track, and follow up on information related to inquiries in accordance with established standards for case resolution.
  • Performing intake, sorting, tracking, and distribution for payroll-related documents that arrive at the service center for processing and other duties as assigned.
  • Assisting teammates where possible for the good of the team and department.
  • Adhering to company, department, and team standards of integrity and protocol.

Qualifications

This job might be an outstanding fit if you:

  • Are fluent in English and French
  • Have a minimum of a Bachelor's Degree
  • Have 1-3 years of experience working in a Payroll department
  • Have a minimum of 2 years professional experience within Customer Service
  • Have excellent verbal and written communication skills, and strong interpersonal skills to provide excellent Customer Service
  • Have flexibility to deal with fast-paced environment with continuously changing priorities
  • Have strong attention to detail, resourcefulness, and follow-through, as well as ability to work independently as well as part of a team
  • Live in or within commuting distance of Tampa, FL

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