Job Summary:

The Insurance Customer Advisor is responsible for providing clients with personalized insurance advice and solutions. This role involves assessing clients' insurance needs, recommending suitable products, and offering exceptional customer service. The Insurance Customer Advisor will focus on building long-term relationships with clients and ensuring their insurance coverage remains appropriate and up-to-date.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Career Growth Opportunities

Disability Insurance

Retirement Plan

Parental Leave

Flexible Schedule

Health Insurance

Hands on Training

Evenings Off

Tuition Reimbursement

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Key Responsibilities:

Client Consultation and Assessment:

Meet with clients to understand their insurance needs and financial goals.

Conduct comprehensive assessments of clients' current insurance coverage and identify any gaps.

Provide expert advice on suitable insurance products and recommend appropriate solutions.

Sales and Product Recommendation:

Present and explain insurance products to clients, highlighting benefits, coverage options, and premiums.

Customize insurance plans to meet individual client requirements.

Cross-sell and upsell additional insurance products based on clients needs.

Achieve or exceed sales targets and quotas.

Customer Relationship Management:

Build and maintain strong, long-term relationships with clients.

Address client inquiries, concerns, and requests promptly and professionally.

Conduct regular reviews of clients' insurance policies to ensure they remain appropriate and cost-effective.

Assist clients with policy renewals, changes, and claims processing.

Product Knowledge and Expertise:

Stay informed about the range of insurance products offered, including life, health, property, casualty, and business insurance.

Keep up-to-date with industry trends, regulatory changes, and new product offerings.

Educate clients on their insurance policies and how these meet their needs.

Administrative Duties:

Prepare and submit accurate and complete insurance applications and policy renewals.

Maintain detailed records of client interactions and transactions using the companys CRM system.

Follow up with underwriters and other stakeholders to facilitate policy approval and issue.

Compliance and Ethics:

Ensure all sales activities comply with state and federal regulations and company policies.

Conduct business with the highest level of ethical standards and integrity.

Complete necessary training and continuing education to maintain insurance licenses.

Team Collaboration:

Work collaboratively with colleagues and other departments to ensure seamless client service.

Participate in team meetings, training sessions, and professional development opportunities.

Contribute to a positive team environment and support colleagues as needed.

Qualifications:

Education: High school diploma or equivalent; a bachelors degree in Business, Finance, Marketing, or a related field is preferred.

Experience: Previous experience in insurance sales, customer service, or a related field is beneficial.

Licensing: Must hold relevant state insurance licenses (Property & Casualty, Life & Health).

Skills: Excellent communication, negotiation, and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in using CRM software and Microsoft Office Suite.

Attributes: Self-motivated, goal-oriented, and able to work independently. Ability to build trust and rapport with clients. High level of integrity and professionalism.