Client Associate

4 weeks ago


McLean, United States Addison Group Full time

A fast-growing Cybersecurity company near Tyson’s Corner, Virginia is hiring a team of Client Service Associates to assist users with a number of inquiries.

Type of role: Direct Hire

Location: Mclean, VA – metro accessible, in office full time, no remote options

Compensation: $38-42k depending on experience + benefits

Main Duties:

  • Resolving client inquires in a timely, accurate, and efficient manner through telephone, email, and live chat functions
  • Working with clients that have difficult situations and concerns
  • Assisting clients and members on setting up accounts to protect sensitive information
  • Responsible for handling sensitive information and data
  • Providing excellent customer service to members

Requirements:

  • Excellent communication skills
  • Must be comfortable interacting with clients virtually

 


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