RCIS Crop Underwriting Account Service Associate

2 weeks ago

Sioux Falls, United States Zurich Insurance Company Full time

Crop Underwriting Associates perform various tasks. Responsibilities include reviewing and evaluating crop insurance policies, while adhering to company policies, state, and federal guidelines within their established authority.

This position is a hybrid model that supports a blend of in office and remote work from one of the following office locations: Anoka, MN; Sioux Falls, SD; or Winston-Salem, NC area.

In this role you will be responsible for:

Ensure complete and accurate crop insurance policy underwriting by reviewing applications, written agreements, policy change forms, actual production history (APH) databases, acreage reports (AR), gathering missing information, resolving inconsistencies, and outlining next steps.

Respond to and process requests from claims and compliance departments related to the underwriting of policies.

Rectify errors and issues identified in the Federal Crop Insurance Corporation (FCIC) Error Report.

Specific duties as assigned by the leadership team to underwrite and support regional specialty crops. Regional specializations, i.e., Category C crops, whole-farm revenue protection, or Livestock Products.

Supports Underwriter with broker/agent/distributor/customer interactions by providing outstanding customer service skills.

The role will be filled at the Underwriting Account Service Associate or Underwriting Account Service Analyst level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

Underwriting Account Service Associate

Basic Qualifications:

Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
OR

Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
OR

High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
AND

Knowledge of data collection and analysis

Microsoft Office experience

OR 

Underwriting Account Service Analyst

Basic Qualifications:

Bachelor’s degree and 2 or more years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area.

OR

Zurich Certified Insurance Apprentice, including Associates Degree and 2 or mor years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area.

OR

High School Diploma or Equivalent and 4 or more years of experience in the Insurance, Underwriting, Insurance, Underwriting, Finance, Accounting or Banking area.

AND

Knowledge of the insurance industry and the legal and regulatory environment.

Experience with data collection and analysis

Experience with processing, rating and policy management systems used in the insurance industry. Knowledge of processing, rating and policy management systems used in the insurance or financial industry.

Customer service experience

Problem solving experience

Experience servicing product portfolios for multiple lines of business for insurance or financial industry.

Microsoft Office experience

Preferred Qualifications:

Insurance industry knowledge applicable to underwriting rules and procedures

Knowledge of agriculture, livestock, and/or multi-peril crop insurance and specialty programs

Superior skills in relationship building, active listening with customers and co-workers

Strong verbal and written communication skills

Customer service experience

Enjoys working with details and providing accurate data and/or information in a timely manner

Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Adobe Acrobat

Ability to multi-task

5% Travel


As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().

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