Alumni Advisor

Position Summary

The Alumni Advisors facilitates and maintains assimilation of program attendees into Promises Behavioral Health facility-specific Rooted alumni program and provides continuous monitoring and support alumni services.

Primary Duties and Responsibilities

Participates in regular national alumni team conference calls and 1/1 calls with the National Alumni Director Ensures that each client has been sufficiently educated on Promises alumni aftercare services and, if consenting, completes opt-in agreement to be contacted post-discharge Completes alumni profiles in Salesforce for all consenting clients within one-week post discharge from a Promises program Maintains/updates all alumni profiles in Salesforce when new information is gathered Documents each phone call made to alumni in Salesforce Completes aftercare calls at the following frequency post-discharge: ≤ 1 week, 1 month, 3 months, 6 months, 9 months & 1 year Facilitates weekly alumni services education groups with clients prior to discharge Facilitates weekly local alumni meetings (consisting of check-in, topic discussion and speaker meetings); schedules and maintains guest speaker lineup Facilitates weekly virtual alumni meetings Plans and facilitates monthly alumni events/activities including an annual Homecoming celebration Coordinates with PBH marketing department and supplies them with essential information to develop print and digital graphics for alumni meetings and events  Creates and maintains email blast schedule for meetings and events Maintains and monitors facility specific alumni social media page and PBH alumni app Other duties and special projects as requested by Executive Director or National Director of Alumni Has the autonomy to make decisions regarding their alumni department as it falls within the parameters of PBH Rooted Alumni Community national standards

Knowledge, Skills, and Abilities

Must have knowledge of 12-step programs and/or additional recovery methods Event planning skills Exemplary interpersonal skills Ability to communicate effectively, both verbally and in writing; read and interpret written information; write clearly and informatively Able to work both independently and collaboratively Ability to maintain confidentiality of all medical, financial, and legal information Ability to work effectively with diverse cultures, beliefs, and genders Knowledge of MS Office  Available for alternate, evening and weekend schedules and shifts may be required to meet client needs, state and regulatory agency requirements and business necessity

Job Qualifications and Requirements

Education: 

Completion of a drug and alcohol studies program preferred Some college work preferred

Experience: 

2+ years' addiction or mental health related experience 

Applicable State Requirements:

Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug testing, health screening (if applicable)

---