Senior IT Support Technician
Found in: Talent US C2 - 3 weeks ago
Job Responsibilities
Part II Develop project plans, provide direction and coordinate project activities associated with the installation, evaluation, implementation, and maintenance of business solutions and when required, manage a small project team to implement chosen solutions that require Information Technology expertise Review and monitor the progress of projects to ensure accuracy and timeliness and provide periodic reports to management Provide functional direction and technical expertise to less experienced personnel Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues Provide service desk and technical support to users Devise solutions to system-related problems and issues through coordination with users, other system analysts or engineers to assess and identify probable conflicts and investigate diverse data elements and sources Work with management to define appropriate standards, policies, procedures, software tool sets, and supporting peripherals to facilitate the management, accountability, functionality, and security of systems Provide ongoing trend analysis for determining current needs and future resource requirements Support, communicate, reinforce and defend the mission, values and culture of the organization Maintain timely and accurate helpdesk records using the ticket management system Assist with the detailed project planning efforts on larger projects, and may act as a project manager on smaller efforts May review proposals, including gathering facts, analyzing data and preparing project overview to compare alternatives Provide technical input to the development of Information Technology project planning Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Show initiative in constantly reassessing business requirements and make suggestions that proactively address changing business needs Protect organization's value by preserving the confidentiality of information
Qualifications
Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, or equivalent experience Education or knowledge of the principles, methods, and techniques used in troubleshooting and support Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications Experience with selection, planning and implementation for new IT and business systems Two (2) to five (5) years of directly related experience in IT support Expertise and/or certification (e.g., Network +, A+, etc.) is preferred for relevant systems Strong verbal, written and interpersonal communication skills Ability to work independently as well as cooperatively in a team-oriented environment Ability to successfully interact with all levels of management, other IT professionals and end-users Strong analytic and problem-solving skills Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers-
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