COMMISSION AGENT

Overview

The incumbent in this position is responsible for overseeing all gaming activities in accordance with applicable State, Federal and Tribal regulations and the protection of the Tribal Assets. The individual observes casino activities and monitors compliance with the internal control standards for the gaming operation to ensure adherence to all policies, procedures and regulations. The individual notifies management and supervisors of any suspicious activities and/or irregular circumstances. This position reports to the Commission Manager or Supervisor and is a non-exempt position.

Responsibilities

The listed duties are only illustrative and are not intended to describe every function that may be performed by this position. The omission of specific statements does not preclude management from assigning specific duties not listed, if such duties are a logical assignment to the position.

 Observes casino activities to ensure adherence to all policies, procedures and regulations. Reports any suspicious activities and/or irregular circumstances to the casino management team.
 Monitors compliance with the internal control standards and regulations for the gaming operation.
 Cooperates with casino management and casino security team to ensure customer and employee safety.
 Fingerprints all gaming facility employees on an as needed basis.
 Communicates daily with the casino surveillance department and/or other operational department heads in order to monitor, identify areas of concern and investigative any suspicious activities and/or irregular circumstances.
 Adheres to all Seminole Tribe of Florida policies and procedures. Adheres to the Rules and Regulations as set by the Seminole Tribal Gaming Commission (STGC) and works within the guidelines of the Tribal Internal Control Standards (TICS).
 Abides by STGC confidentiality rules and regulations.
 Performs additional related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES
 Interest in Seminole Tribe of Florida history, culture and operations.
 Knowledge of the National Indian Gaming Commission (NIGC) regulations and the Seminole Tribal Gaming Ordinance, Tribal Minimum Internal Control Standards (MICS), STGC Gaming Code and other procedures and standards.
 Knowledge of principles and practices of surveillance procedures.
 Knowledge of criminal offenses and the regulations concerning Tribal Gaming.
 Knowledge of First Aid as well as Fire Safety and relevant law enforcement procedures.
 Ability to maintain visual attention and mental concentration for significant periods of time.
 Ability to gather data, analyze, and compile information to prepare clear and concise reports.
 Ability to analyze and interpret numerical data.
 Ability to detect problems, issues and report information to appropriate personnel.
 Must be able to operate computers, cameras, monitors, radios and other surveillance equipment used in the performance of their tasks.
 Ability to understand and apply applicable rules, regulations, policies and procedures.
 Ability to utilize problem-solving techniques.
 Ability to work independently.
 Ability to establish and maintain an effective working relationship with Tribal Members, employees, vendors, and the general public.
 Ability to serve the STOF public and fellow employees with honesty and integrity in accordance with established rules and procedures.

Qualifications

High School diploma or equivalent GED is required. Minimum of three (3) years of experience working in a Casino environment is preferred. The ability to obtain and maintain an effective working knowledge of the National Indian Gaming Commission (NIGC) regulations and the Seminole Tribal Gaming Ordinance, Tribal Minimum Internal Control Standards (MICS), and other procedures and standards is required. Ability to meet standards established in order to obtain and maintain active the Employee Gaming License, is required. Demonstrate the highest degree of integrity, honesty and dependability. Demonstrate excellent organizational and interpersonal skills. Demonstrate excellent written and verbal communication skills. Ability to travel to all STOF Reservations and work a flexible schedule including evenings, nights, weekends and holidays is required. Due to the nature of the business, all applicants must be 21 years of age or older.

PHYSICAL DEMANDS
The position requires the incumbent to perform moderate physical activity. Requires the handling/lifting/carrying of objects up to 15 pounds, and the pushing/pulling of objects up to 50 pounds. Requires standing, walking and/or sitting for more than four (4) hours per day. Requires the ability to maintain visual attention and mental concentration for significant periods of time.

WORKING CONDITIONS
Works in both a clean, air-conditioned office area, with little noise, and also works on the Gaming floor, which is a smoking environment.