Housekeeping Lead

Why join Edward-Elmhurst?

Edward-Elmhurst Health includes three hospitals — Edward Hospital, Elmhurst Hospital, and Linden Oaks Behavioral Health — and an extensive ambulatory care network that provides comprehensive healthcare to residents of the west and southwest suburbs of Chicago. Edward-Elmhurst Health provides comprehensive healthcare at over 100 locations in the suburbs of Chicago. Our success has always been — and always will be — driven by our most talented, reliable, compassionate and skilled people, who genuinely believe in delivering top quality care to our patients and their families. At Edward-Elmhurst Health, you will also experience a vibrant culture and an atmosphere of nurturing support and leadership.

Be DRIVEN to join our over 8,000 employees, 1,700 staff physicians and 1,800 volunteers who want to provide safe, seamless and personalized care every day for our patients, our families and our communities.

GENERAL SUMMARY:

Working independently with minimal supervision, performs support duties for the management team. Acts as a resource person for staff. As needed, coordinates services with other departments to minimize patient, staff and visitor disruptions. The following are general characteristics of this job, although duties may vary by assigned department.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Daily Activity Management

Assists and insures the assigned activities of the housekeeping staff are followed for housekeeping, linen, discharge and projects.

Distributes and receives equipment and supplies for staff use during the designated shift times (ex. pagers, keys, phones, etc.)
Assists in adjusting schedules and assignments to meet staffing and patient needs.
Communicates continuously with the management team on identified opportunities, concerns, staffing levels, etc.

Customer Service Maintains Customer Service Goals and retention level set by hospital.
Assists in investigation and resolution of complaints and concerns from patients, visitors, physicians, and subordinates. Complete discretion and confidentiality is necessary.
Communicate and follow-up with service requests.
Ability to perform the assigned duties of the Housekeeper or Linen Aide (dependent upon specific Lead assignment) in the event of staffing shortages, high volumes or other similar situations.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Required Education and/or Experience:

High school diploma or GED
A significant level of customer service skill is required in order to explain policies or practices or otherwise communicate with others in situations requiring sensitivity and tact.
Ability to read and exchange information with patients and others and/or do basic arithmetic.
Ability to use and comfort around basic computer technology.
Basic communication with patients, visitors and coworkers.

Benefits offered by Edward-Elmhurst Health include:

Medical, dental, and vision 401K Tuition reimbursement Paid time off
Fitness center membership Plus many other Employee Perks

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