Receptionist Dispatcher
4 days ago
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities
· Provide excellent customer service
· Receive general phone calls and greet visitors
· Receive and dispatch lead calls and job referrals
· Perform detailed and accurate data entry, including analyzing dispatch reports
· Coordinate crew and job scheduling
· Perform general administration duties
· Assist other departments, as needed
Position Requirements
· Customer service experience, quality assurance, and scheduling a plus
· Experience in service industry environment a plus
· Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
· Polite, confident, and excellent customer service skills, including listening and questioning skills
· Ability to remain calm and professional during tense or stressful situations
· Excellent organizational skills and strong attention to detail
· Very self-motivated and goal-oriented
· Ability to multi-task
·
Capability to work in a fast-paced, team-oriented office environment
· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
· Minimum of HSD/GED preferred
· Ability to successfully complete a background check subject to applicable law
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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