Service Technician DC

2 weeks ago

Oklahoma City, United States Living Spaces Full time

Position Summary ​Ensure satisfaction to customers by restoring merchandise that has been damaged or manufacturer defects. Will work inside the shop or on the dock ensuring outbound shipments are accurate and free of damage.

Position Description

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

  • Identify repair needed and follow standard operating procedures to repair based upon the need
  • Maintain inventory and stock levels for all repair furniture kits/tools
  • Repair upholstered products stitching, panel replacements mechanism/spring repair or replacements, frame repairs buttons, as well as other components
  • Repair wood products, burn ins, color matching, panel replacement, adjustment of drawers, doors, glides as well as other components
  • Perform daily tasks refurbishing furniture to 1st quality and the finishing of goods
  • Evaluate damages and select appropriate methods of repair and/or restoration for wood furniture, leather, fabric, and upholstery
  • Order replacement parts as needed
  • Communicate any maintenance of tools, parts and hardware needed
  • Ensure appropriate disposition of damaged product
  • Contribute to improvement efforts within quality and performance measures as well as targeted levels
  • Train other technicians on special and advanced repair techniques
  • Assist team as needed to meet goals and ensure the smooth operation of the department
  • Conducts operations in compliance with OSHA standards
  • Conducts operations in a manner that promotes safety
  • Maintains  a clean free from debris warehouse floor
  • Meet company standards for productivity
  • Must be available to work a flexible schedule, weekends and holidays
  • Knowledge and ability to repair wood products, burn ins, color matching, panel replacement, adjustment of drawers, doors, glides as well as other components
  • Clear understanding and experience with Dock Preparation, assembly and staging products.
  • Experience with items that require assembly, which includes all dining chairs, occasional tables and understanding non assembled items such as beds, dining room tables and youth groups.
  • Have a clear perceptive to identify damage and defects with red tape and item issues missing parts. 

Qualifications

Education/Experience: High School Diploma or GED equivalent. Minimum 2 years experience working with upholstery, an array of fabrics, wood furniture, leather and veneer finishes.  Able to use necessary tools and equipment.  Strong working knowledge of leather repairs, wood repairs including scratches, dents and splits.  Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.      

Certificates and Licenses: None Required

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position.  Pay will be determined by several factors, including but not limited to: applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation: -

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s. 

Benefits Include:

  • Medical
  • Dental
  • Vision
  • 401(k) (full and part time eligible)
  • Vacation
  • Sick Time
  • Flex Spending Account
  • Employee Assistance Program

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