Customer Service Manager

3 weeks ago


Garden City, United States Performance Team Full time

Job Details

Who We Are

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us

If you are seeking to be a part of a family, this is the place for you

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Manage customer expectations (KPI, service levels) Oversee office functions internal / external Support operations Understand job duties and serve as back up for other positions Support staff as needed Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Position is full time and on-site.

 
Supervisory Responsibilities

This job has supervisory responsibilities.
 
Education and/or Experience

Bachelor’s degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience. Should be familiar with a variety of the field's concepts, practices, and procedures.



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